Simran Kapoor
New Delhi
Summary
Experienced Fraud Analyst eager to excel in a corporate hi-tech environment, exploiting two years of effective experience investigating suspicious activities within fin-tech companies. Committed to collaborating with clients and cross-functional teams to optimize fraud detection efforts. Proficient in project management, analytics, and detail-oriented account management. Skilled in data entry and analysis, with a specialized focus on handling Fraud chargebacks.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Support Specialist (Fincrime Analyst - Chargebacks)
Revolut Operations India Private Limited
05.2023 - 01.2024
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Examining transactions to detect suspicious patterns indicative of fraudulent behavior, inspect transaction history to assess case's legitimacy, safeguarding customers and company from fraud.
- Initiating dispute chargeback process by creating new case, raising JIRA request for takeover, and efficiently managing evidence collection through direct customer engagement via chat.
- Cooperating with various teams and senior management to exchange insights and synchronize efforts for effective resolution of financial crime issues.
- Support chargeback platforms such as Backoffice, VISA online, MasterCard connect and Meta base.
Chargeback Associate II (Team Member DX)
FIS Global Business Solution India Pvt Ltd
12.2021 - 05.2023
- Review and categorize claims, transactions, and documents as fraud or dispute according to Reg E and Reg Z policy for US Card Holders at FIS.
- Conduct investigations, filling losses and analyses of disputed cardholder transactions in accordance with MasterCard/Visa regulations.
- Provide provisional credit by adjusting balance in MAINFRAME and complete necessary actions to close fraud claims from our side, ensuring completion of entire Chargeback process for different client banks of FIS.
- Resolve client and FI queries in standard language format as requested by raising ticket in Snow Team.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
B.Com -
Delhi University
New Delhi 09.2021
Diploma- Bakery And Confectionery -
IHM Pusa
New Delhi 08.2015
12th -
Central Board Of Secondary Education
New Delhi 07.2014
10th -
Rajasthan Board Of Secondary Education-Beawar (Rajasthan)
Beawar, Rajasthan 06.2012
Skills
- Leadership
- Microsoft Excel
- AML Compliance
- Excellent Communication
- Time Management
- Flexible and Adaptable
- Collaboration
- Problem solving
- Fraud prevention
- Fraud Detection
- Transaction monitoring
- Dispute Resolution
Certification
- Diploma in bakery and confectionery, IHM Pusa (New Delhi) - 2014-2015
Hobbies and Interests
- Travelling
- Adventure sports
- Baking
Hobbies and Interests
- Travelling
- Adventure sports
- Baking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Support Specialist (Fincrime Analyst - Chargebacks)
Revolut Operations India Private Limited
05.2023 - 01.2024
Chargeback Associate II (Team Member DX)
FIS Global Business Solution India Pvt Ltd
12.2021 - 05.2023
B.Com -
Delhi University
Diploma- Bakery And Confectionery -
IHM Pusa
12th -
Central Board Of Secondary Education
10th -
Rajasthan Board Of Secondary Education-Beawar (Rajasthan)
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