Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Awards
Hobbies and Interests
Disclaimer
Timeline
Generic

Simran Kapur

New Delhi

Summary

Want to be the part of enthusiastic work environment where I can use my skills to accomplish organizational goals. Capable to work under pressure and manage to complete the Targets on time. Possess good communication, interpersonal, negotiation, analytical and problem-solving skills. Team Work is my strength and I am determined to achieve my goals for companies as well as my benefit.

Overview

6
6
years of professional experience

Work History

Account Manager

Encore Capital Group
Gurugram
11.2019 - 01.2024
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Resolved customer complaints in a timely manner.
  • Developed successful customer relationships and quickly resolved service requests to increase collections.
  • Solicited feedback from customers on their experience with services.
  • Ensured compliance with industry regulations when dealing with clients.

Technical Consultant

WIPRO
New Delhi
07.2018 - 02.2019
  • Provided technical advice and guidance to customers on product use.
  • Developed and implemented technical solutions for customer needs.
  • Created detailed documentation of all technical processes and procedures related to office 365.
  • Collaborated with administrators to resolve queries and customize applications for clients' specific requirements.

  • Managed customer relationships by providing prompt support services.
  • Troubleshot and resolved problems with programs and systems.

Education

BCA -

COMM-IT Career Academy, Sheikh Sarai, New Delhi (Affiliated To Guru Gobind Singh Indraprastha University)
01.2017

12th -

Manava Bharati India International School, Panchsheel Park, New Delhi-110017
01.2014

10th -

Manava Bharati India International School, Panchsheel Park, New Delhi-110017
01.2012

Skills

  • Net Working
  • Confident
  • Team Player
  • Analytical
  • Reasoning ability
  • Excellent presentation skills
  • Good writing skills
  • Customer Service
  • Excellent Communication Skills
  • Customer Satisfaction

Personal Information

  • Father's Name: Surender Kumar Kapur
  • Date of Birth: 10/02/96
  • Nationality: Indian
  • Marital Status: Unmarried

Languages

English, Hindi & Punjabi

Awards

Received Award of Appreciation in Debate Competition at College Level

Hobbies and Interests

Debates, Dance, Travelling

Disclaimer

I hereby declare that the above information is true and correct to the best of my knowledge.

Timeline

Account Manager

Encore Capital Group
11.2019 - 01.2024

Technical Consultant

WIPRO
07.2018 - 02.2019

BCA -

COMM-IT Career Academy, Sheikh Sarai, New Delhi (Affiliated To Guru Gobind Singh Indraprastha University)

12th -

Manava Bharati India International School, Panchsheel Park, New Delhi-110017

10th -

Manava Bharati India International School, Panchsheel Park, New Delhi-110017
Simran Kapur