Simran Pandey
New Delhi
Summary
Dynamic and customer-focused Senior Sales Consultant with over four years of experience in the travel and airline industry. Proven expertise in flight sales, refund processing, customer service, and client retention. IATA-certified, with strong knowledge of GDS (Amadeus), world geography, and airline operations. Adept at handling complex travel queries, ensuring customer satisfaction, and exceeding sales targets in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Sales Consultant
Innowia Pvt. Ltd
Gurugram
07.2023 - Current
- Managed international flight bookings, ensuring competitive pricing and exceptional service.
- Handled exchanges, cancellations, and refunds for both voluntary and involuntary scenarios.
- Onboarded new clients and boosted retention, significantly contributing to revenue growth.
Process Associate
InterGlobe Technologies (IGT)
Gurugram
07.2021 - 06.2022
- Managed customer refund queries via email for United Airlines, ensuring accurate and prompt processing of refunds.
- Ensured high customer satisfaction by providing timely, empathetic service.
- I took full ownership and accountability for refund resolutions.
Customer Service Associate
Majorel India Pvt. Ltd
Gurugram
10.2020 - 07.2021
- Provided exceptional customer service for Vistara Airlines, ensuring passenger satisfaction and loyalty.
- Resolved passenger inquiries via phone regarding flight bookings, baggage policies, and airport procedures, ensuring clear communication and adherence to airline standards.
- Maintained exceptional customer satisfaction by consistently meeting service-level KPIs and addressing complaints with professionalism.
Education
Bachelor of Arts -
Delhi University
Delhi01-2021
High School Diploma -
CBSE Board
Delhi01-2017
Skills
- International booking management
- Client onboarding
- Customer service
- Refund processing
- Service level adherence
- Communication skills
- Sales
- Communication
Certification
- IATA certification – 2020
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Senior Sales Consultant
Innowia Pvt. Ltd
07.2023 - Current
Process Associate
InterGlobe Technologies (IGT)
07.2021 - 06.2022
Customer Service Associate
Majorel India Pvt. Ltd
10.2020 - 07.2021
Bachelor of Arts -
Delhi University
High School Diploma -
CBSE Board
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