Simran Raj

Application Support Engineer

Summary

Having 5+ Years of experience as a System Engineer with diversified exposure in analysis, enhancement, maintenance and production support of API's as well as IBM Data power servers. Strong communication skills dealing with clients and driving calls. Proactively identifying and solving production issues. Using dynamic thinking from all aspects to deal with higher impacting production issues and resolving them in minimum time possible. Good technical abilities and skills developed by determining work ethic and self-learning.

Overview

Languages

Work History

Technology Business System Consultant

Wells Fargo International Solutions Private Ltd

1 2023 - Current

Managing and supporting 50+ APIs.
Working closely with clients on live production issues.
Debugging errors at Gateway level for multiple APIs.
Working on process automation projects.
Creating alerts and dashboards for monitoring requests.
Managing disaster recovery activities.
Proactively monitoring live traffic for multiple data as well as money movement API's.

Systems Engineer

TATA Consultancy Services

8 2018 - 1 2023

Worked on IBM Data power, performing enhancement changes on servers.
Managed certificate renewals , contacting with customers and uploading the cert files on the IBM serves.
Worked on disaster recovery activities for IBM data power and Customer 360 applications.
Worked directly with client to provide technical support for production issues
Worked on Customer 360 API's and dealt with production issues
Managed the team as an incident manager assuring zero defect delivery to the client.

Education

Bachelor of Engineer in Electronic and Communication Engineering -

Oriental Institute of Science and Technology

Affiliation: Affiliated to Rajiv Gandhi Proudyogiki Vishwavidyalaya, Bhopal, India

Skills

Splunk Power User

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Projects

Support Engineer : 11/2018 - 12/2020, IBM Data power is a IBM tool used by mainly banking projects works on mainframe. Its a middle layer providing secure communication between backend and frontend. It handles and maintain services.Datapower is used for Secure data transmission as well as transformation for various backend systems. Tools used : IBM Datapower, Splunk, Citrix, Putty, WSDL, AppviewX, Slack, Jira, ServiceNow
Support Engineer, 03/2021 - 01/2023, Customer 360, C360 provides a 360 degree view to a customer journey containing all the demographic details of AMEX users and a huge backend for multiple AMEX applications. It has API's for setup maintenance, inquiry etc., Splunk, GraphQL, Postman, ecp console and ticker, Jira, Appviewx, ServiceNow
Technology Business System Consultant, 01/2023 - Present, Gateway Support Engineer, Gateway support provides live production support to multiple data as well as money movement API for Wells fargo. It provide complete customer journey support for all the gateway layers such as Datapower, APIGEE, Tomcat, Backend., Tools used: Splunk, Jira, Postman, Servicenow, CMR Tool (Compass), GCL, Tableau, APIGEE, Developer Portal, App dynamics .

Timeline

Technology Business System Consultant - Wells Fargo International Solutions Private Ltd

1 2023 - Current

Systems Engineer - TATA Consultancy Services

8 2018 - 1 2023

Oriental Institute of Science and Technology - Bachelor of Engineer in Electronic and Communication Engineering,

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