Simran Shaikh
Operation
Thane
Summary
Winning the Best Senior Team Leader award in 2026
Overview
2
2
Languages
6
6
years of professional experience
Work History
Sr Team Leader
Eureka Outsourcing Solution
10.2025 - 04.2026
- Drove revenue growth by establishing strategic partnerships and identifying new business opportunities.
- Spearheaded process improvements, identifying bottlenecks and implementing effective solutions for increased efficiency.
- Oversaw the successful execution of multiple projects by effectively managing risks and addressing potential issues proactively.
- Built a cohesive team culture by recognizing individual achievements while emphasizing collective success as the ultimate goal.
- Mentored junior team members, providing guidance and support to enhance their career progression.
Team Leader
Eureka Outsourcing Solution
04.2024 - 10.2025
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Discovered training needs and provided coaching.
- Set clear team goals and delegated tasks and set deadlines.
- Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
Quality Analyst
Eureka Outsourcing Solution
04.2023 - 04.2024
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Led root cause analysis initiatives that resulted in significant reduction in recurring defects.
Insurance Verifier
Eureka Outsourcing Solution
04.2022 - 04.2023
- Streamlined the verification process with meticulous attention to detail, ensuring accurate data entry and documentation.
- Improved team efficiency by providing training and guidance to new employees on insurance verification processes.
- Call audit to identify the process gap
Telecaller
Eureka Outsourcing Solution
10.2020 - 04.2022
- Followed up with customers to solicit further sales.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Recorded and updated customer information in online systems.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Built relationships with customers using strong persuasion and active listening skills.
Education
High School Diploma -
Kalsekar Degree Collage
Mumbra04.2018
Skills
Strategic planning
Team development
Conflict management
People management
Performance improvement
Team building
Coaching and mentoring
Coaching
Problem-solving
Team motivation
Timeline
Sr Team Leader
Eureka Outsourcing Solution
10.2025 - 04.2026
Team Leader
Eureka Outsourcing Solution
04.2024 - 10.2025
Quality Analyst
Eureka Outsourcing Solution
04.2023 - 04.2024
Insurance Verifier
Eureka Outsourcing Solution
04.2022 - 04.2023
Telecaller
Eureka Outsourcing Solution
10.2020 - 04.2022
High School Diploma -
Kalsekar Degree Collage