Simran Singh
Palo Alto TAC Engineer
Bengaluru
Summary
Having 1 years of experience in the IT Industry and currently working as Tier-2 Engineer in iOPEX Technologies. I Carry a good exposure to the process experienced in effectively handling multiple projects and deadlines simultaneously. Demonstrate strong written, oral, and interpersonal communication skills.
Overview
1
1
year of professional experience
2023
2023
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Technical Support Engineer (Tier-2)
iOPEX Technologies pvt ltd
10.2023 - Current
- Working as TAC Engineer for Palo Alto Networks
- Supported in Troubleshooting issues related to firewall and network traffic
- Handling escalated and network outage cases to maintain a seamless flow
- Supported in Migration of firewalls from other vendors
- Providing operational services to multiple Enterprise customers
- Handling RMA for all Strata products
- Performed non disruptive Firewalls and Panorama upgrade for enterprise customers
- Helping Engineering to replicate the issue
- Handling Incident and Change management using Salesforce and JIRA
- Preparing change document and validating before implementing, following risk quadrant
- Participation in troubleshooting various Enterprise environment issues
- Participation in troubleshooting of various issues like ISP Network, IPSec or GRE tunnel setup, Global Protect VPN deployments and securing them, Implementing and enforcing Layer 7 application-level security with Custom applications, Antispyware, Vulnerability, Threat prevention, File blocking, DLP and URL profiles
- Decrypting the inbound and outbound traffic on the firewall to have visibility over encrypted traffic to perform inspection on the traffic for malicious actors, also setting user identification to track users in the environment by integrating Active directory domains to have visibility of users with Ip to user mappings
- Forwarding all the firewall logs to centralized servers like Palo alto Panorama, Cortex Data Lake or External syslog servers for future analysis, automating configurations using Palo Alto API
- Troubleshooting issues from firewall root access level which is in Centos
Education
Masters of Computer Applications -
Noida Institute of Engineering And Technology
Bachelor of Computer Applications - undefined
Govt. science college (AUTO.)
Jabalpur, Madhya Pradesh12th CBSE - undefined
D.A.V. Public School
10th CBSE - undefined
D.A.V. Public School
Skills
Palo Alto Firewalls
Panorama
Jira
Salesforce
MobaXterm
Putty
Openssh
Postman
XML and REST API for PaloAlto Firewalls and Panorama
Basic Networking and Routing Concepts
Windows AD servers
Linux
AWS
VMware
Certification
PCNSE
Personal Information
- Father's Name: Dilip Kumar Singh
- Date of Birth: 12/30/98
Timeline
Technical Support Engineer (Tier-2)
iOPEX Technologies pvt ltd
10.2023 - Current
Bachelor of Computer Applications - undefined
Govt. science college (AUTO.)
12th CBSE - undefined
D.A.V. Public School
10th CBSE - undefined
D.A.V. Public School
Masters of Computer Applications -
Noida Institute of Engineering And Technology