Bibin B
Bengaluru,KA
Summary
Dedicated Network security professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tier 2 Technical Support Engineer ( SDWan Core)
Aryaka Networks
04.2023 - Current
- Technical Expertise: Demonstrate strong networking fundamentals (TCP/IP, ARP, DNS, DHCP) and ability to independently debug complex networks with mixed media and protocols.
- Routing & Switching: Apply in-depth experience in routing and switching technologies such as OSPF, BGP, VLAN, and STP.
- Security Solutions: Implement and support security technologies, including IPsec, SSL-VPN, NAT, and GRE.
- Vendor Experience: Leverage prior experience in a Technical Support Center for similar vendors, with a focus on products from Palo Alto, Cisco, Checkpoint, Juniper, and Fortinet.
- Authentication Protocols: Experience with authentication protocols (Radius/TACACS) is advantageous.
- Platform Proficiency: Work with Windows and Linux (any flavor) operating systems and manage Remote Access VPN solutions like Cisco AnyConnect and Pulse Secure.
- Cloud Security: Experience with cloud security solutions such as Zscaler and Palo Alto Prisma, with knowledge of AWS and Azure considered a plus.
- Communication Skills: Maintain excellent written and verbal communication skills in English, ensuring clear and effective interaction with customers and team members.
- Technical Support: Provide comprehensive pre- and post-sales technical support, including configurations, troubleshooting, and best practices, through phone, email, and web communication channels.
- Case Management: Manage and resolve support cases efficiently, ensuring all issues are recorded, tracked, resolved, and followed up on promptly.
- Problem Solving: Utilize fault isolation and root cause analysis skills to diagnose and address complex technical issues.
- Issue Reproduction: Reproduce and qualify customer issues, escalating critical cases as necessary to ensure timely resolution.
- Documentation: Author and publish Technical Support Bulletins and contribute to the Knowledge Base by developing user documentation, training materials, technical marketing collateral, manuals, and problem-solving guides.
- Cross-Functional Collaboration: Work closely with Development, Sales, Quality Assurance, and Marketing teams to enhance customer satisfaction and experience.
- On-Call Support: Provide on-call support on an as-needed basis to address urgent customer needs.
- Shift Flexibility: Willingness to work in shifts, providing 24/7 support coverage as required.
Specialist ( Palo Alto )
CSS Corp Private
11.2020 - 04.2023
- To provide technical support for Global Enterprise Palo Alto Clients (Focused service).
- Troubleshooting in Firewall (PA-200,800,3000,5000).
- Troubleshooting Panorama (centralized management) used manage firewall ( M-100,200, 500,600).
- Prisma Access cloud security configuration and troubleshooting issue related to Service Connection, Mobile Gateway, and Remote Network.
- Understanding client's issue, analyzing configuration.
- Setting up stages to take packet captures for analysis and TCP dumps.
- Setting up filters and taking live counters.
- Requesting for tech support file to investigate logs.
- Configuring new Security NAT Authentication policy
- Configuring new Global protect setup
- Migration from old hardware faulty firewall to new device.
- Analyzing security policy, Decryption policy & NAT policy.
- Routing configurations and troubleshooting.
- Global protect portal and gateway setup and troubleshooting.
- Certificate management & SSL\TLS profile.
- IPSEC IKE gateway & IPSEC tunnel configurations and troubleshooting.
- Server profile & Authentication using LDAP, SAML, Kerberos, RADIUS.
- User-ID configuration and group mapping.
- HA setup and troubleshooting Active\Active and Active\Passive.
- Panorama setup, adding template, template stack & device group.
- Managing firewall rules and configuration from panorama.
Education
Bachelor Of Engineering - Electrical, Electronics And Communications Engineering
Anna University
Skills
- IPsec, SSL VPN
- SDwan Core
- Global Protect,
- User ID URL Filtering
- EIGRP,OSPF, BGP
- VLAN, NAT, ACL
- Prisma Access
- Panorama ( M-200,500,600)
- Syslog Logging
- Palo alto ( PA-7050, PA-5200,PA-3200)
- CISCO (7200,3800,2800)
- Switches (Cisco catalyst-4500,3850)
- PCNSE, CCNA( R&S)
- LDAP, SAML, Kerberos
- LACP, STP,RSTP
Certification
- PCNSE (https://www.credly.com/badges/6b895d2f-2c82-4f2f-8516-09dfdd2fa794/linked_in_profile)
- CCNP Routing and Switching ( Trained)
Timeline
Tier 2 Technical Support Engineer ( SDWan Core)
Aryaka Networks
04.2023 - Current
Specialist ( Palo Alto )
CSS Corp Private
11.2020 - 04.2023
Bachelor Of Engineering - Electrical, Electronics And Communications Engineering
Anna University
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