Simranjeet Kaur
Telecaller , IT Support Analyst
New Delhi
Summary
High-energy telemarketing professional specializes in training and mentoring new professionals to excel in demanding, busy settings. Clear communicator and creative problem solver. Love people and love building cohesive, high-performance teams.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Telecaller Help Desk Support
Nan Technologies Limited
06.2022 - 06.2024
- Identified areas of improvement within the telecaller process by monitoring call recordings and implementing necessary changes accordingly.
- Managed high call volume efficiently, ensuring timely response to incoming calls without compromising quality of service.
- Facilitated seamless handover of leads between departments to ensure timely follow-ups were conducted as required.
- Established trust with clients through transparent communication about product features, benefits, and limitations.
INTERNSHIP
Zebrasoft Technologies
01.2019 - 01.2019
- Work for 3 month internship as Data Analyst
- Fetching Records using SQL Queries
- Monitoring Data such as CPU and Memory Spike Help in Performance tuning of SQL Queries.
Education
Master of Science - Information Technology
Punjabi University
Patiala, India 04.2001 -
PGDCA Information Technology - Information Technology
Punjabi University
Patiala, India 04.2001 -
Bachelor of Science - Information Technology
Punjabi University
Patiala, India 04.2001 -
Skills
Product and service knowledge
Documentation And Reporting
Order Processing
Call Documentation
MS Office
Customer Database Maintenance
Email and Telephone Etiquette
Effective prospecting
Outbound and inbound calls
Attention to Detail
Strategic Marketing
Customer Service
Telemarketing expertise
Technical skills
Inbound Call Management
SQL
Database Management
Timeline
Telecaller Help Desk Support
Nan Technologies Limited
06.2022 - 06.2024
INTERNSHIP
Zebrasoft Technologies
01.2019 - 01.2019
Master of Science - Information Technology
Punjabi University
04.2001 -
PGDCA Information Technology - Information Technology
Punjabi University
04.2001 -
Bachelor of Science - Information Technology
Punjabi University
04.2001 -
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