Simranjeet Singh
Dera Bassi
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
Work History
Member Relationship Executive
Club Destinasia Pvt Ltd
Zirakpur
10.2024 - Current
- Analyzed sales data to identify new business development opportunities.
- Participated in networking events and industry conferences to attract new clients.
- Analyzed data collected from various sources to improve customer experience.
- Maintained up-to-date records of customer interactions and transactions.
- Monitored client satisfaction through surveys and feedback forms, implementing improvements based on results.
- Developed and maintained relationships with existing clients to ensure customer loyalty.
- Maintained accurate records of all transactions made by customers using CRM software tools.
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
Quality Assurance Analyst
Rama industries
Dappar
11.2023 - 11.2024
- Facilitated training sessions for junior QA analysts on testing techniques and best practices.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
- Evaluated new testing tools and technologies to enhance the quality assurance process.
- Maintained accurate records of all testing operations, results and discrepancies found during testing processes.
- Collected specimens for lab testing.
- Created inspection reports for customer review.
- Worked effectively in team environments to make the workplace more productive.
Customer Relations Executive
Teleperformance
Mohali
04.2022 - 09.2023
- Maintained high satisfaction rating with customers by providing exceptional service and support.
- Maintained accurate records of customer interactions and transactions.
- Updated databases with new and modified customer data.
- Created surveys and gathered data from customers regarding product development needs.
- Prepared reports summarising customer feedback, trends, opportunities and challenges.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Bachelor of Science - Medical Laboratory Science
Chandigarh Group of Colleges
Mohali07-2023
High School Diploma -
Govt Senior Secondary School
Dera Bassi03-2018
Skills
- Customer Service Optimization
- Data analysis
- CRM software
- Customer feedback monitoring
- Lead generation
- Client retention strategies
- Risk management
- Team collaboration
- Deadline management
- Relationship building
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Punjabi
Advanced (C1)
C1
Accomplishments
- For achieving attendance targets for the month
- For Maintaining Proper Discipline
Affiliations
- Providing food for needy patients every Sunday in the civil hospital with the help of the Nimana Group every Sunday
- Helping Needy Stray Dogs by providing them Food
Timeline
Member Relationship Executive
Club Destinasia Pvt Ltd
10.2024 - Current
Quality Assurance Analyst
Rama industries
11.2023 - 11.2024
Customer Relations Executive
Teleperformance
04.2022 - 09.2023
Bachelor of Science - Medical Laboratory Science
Chandigarh Group of Colleges
High School Diploma -
Govt Senior Secondary School
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