SIMRAT KAUR SALUJA
Summary
Experienced Cloud Support Engineer with 4.5+ years in Google Cloud Workspace support, specializing in Email Infrastructure. I possess expertise in troubleshooting SMTP, SSL/TLS, and DNS configurations for global enterprise clients. I am adept at bridging the gap between customers and Product Engineering to resolve complex application bugs, and I have demonstrated success in delivering Level 3 technical support and effectively addressing complex technical challenges.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Cloud Support Engineer Senior Associate
Google Operations Center (GOC)
HYDERABAD
06.2025 - Current
- Collaborated with Google Product Engineering to identify and resolve complex application bugs for enterprise clients.
- Delivered high-touch technical consultations for global organizations, enhancing Google Calendar, Drive , APIs optimization
- Specialized in technical implementation and troubleshooting of Gemini and NotebookLM to boost enterprise productivity.
- Managed and refined Workspace Studio automation flows to address and rectify technical issues.
Systems Engineer
Infosys Limited
04.2024 - 06.2025
- Email Infrastructure Leadership: Led a team of 14, providing expert guidance on MTA/MUA configurations and Google Workspace administration.
- Security & Protocols: Specialized in Email Security (SPF, DKIM, DMARC) and protocol configuration using SMTP, IMAP, and SSL/TLS to ensure secure and reliable mail delivery.
- Technical Escalations: Served as the primary Point of Contact for the email security team, diagnosing product bugs and investigating network connectivity issues (TCP/UDP).
- Knowledge Transfer: Developed and conducted training sessions for L1/L2 agents on advanced Gmail troubleshooting and spam evaluation techniques.
Senior Systems Associate
Infosys Limited
04.2023 - 04.2024
- Configured mail servers and implemented best practices for optimal performance.
- Configured email services using IMAP and POP protocols to ensure reliable communication.
- Configured Google Groups and Drive services to streamline collaboration among team members.
- Registered domain hosts and configured domains to establish online presence.
Systems Associate
Infosys Limited
08.2021 - 04.2023
- Assisted customers with DNS record and SMTP service setup through chats and Google Meet sessions, ensuring proper configuration for seamless email communication.
- Assisted customers in configuring domains and mail settings using SMTP, IMAP, and POP protocols, enhancing their email functionality.
- Configured email routing and resolved compliance issues for efficient communication.
- Resolved issues related to Google Groups, Drives, and Vault, facilitating efficient collaboration and data management for users.
Education
Bachelors of Science Honours - Physics
Invertis University
Bareilly7 2021
Masters of Business Administration (MBA) - Business Analytics
University of Petroleum And Energy Studies (UPES)
Dehradun3 2026
Skills
- Protocols & Infrastructure: SMTP, MTA/MUA Architecture, IMAP, POP3, DNS (SPF, DKIM, DMARC), TCP/UDP
- Security & Encryption: SSL/TLS, Email Authentication, Compliance Routing
- Data & Tools: SQL, Workspace Studio Automation, Google Meet, NotebookLM, Gemini/AI Implementation
- Soft Skills: Technical Consultation, Task Prioritization (Urgency Evaluation), Cross-functional Leadership
Certification
Google Cloud Certified Professional Google Workspace Administrator
Languages
- English
- Hindi
- Punjabi
Timeline
Cloud Support Engineer Senior Associate
Google Operations Center (GOC)
06.2025 - Current
Systems Engineer
Infosys Limited
04.2024 - 06.2025
Senior Systems Associate
Infosys Limited
04.2023 - 04.2024
Systems Associate
Infosys Limited
08.2021 - 04.2023
Bachelors of Science Honours - Physics
Invertis University
Masters of Business Administration (MBA) - Business Analytics
University of Petroleum And Energy Studies (UPES)