SINDHU CHINNIAH
Chennai
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Software Engineer
Oracle India Private Limited
Bangalore
10.2021 - 07.2024
- To provide technical and functional support for the customers across the globe through Service Requests in the Project Portfolio Management(PPM) Cloud Service module
- To conduct Oracle Web Conference (OWC) to explain the functionality of the product to the customers and resolve customer issues
- To perform Cross Team Collaborations (CTC) with the various internal support and development teams to provide quality output to the customers
- To review the PLSQL code for customer issues and create bugs to improve the quality of the product and engage in scheduling patches as per the customer requirement
- To perform issue clarification, issue verification, data collection, issue research, technical analysis and troubleshooting of the issue and provide solution to the customers
- To create Knowledge documents to have a track of the issue resolved with the cause and detailed steps for the solution.
System Engineer
TATA Consultancy Services
Kolkata
01.2019 - 10.2021
- To develop inbound and outbound interface to review and upload the transactions using PL/SQL, Unix, Bash Shell Scripting for any file extracted from the feeder systems and extract the data as required for any system
- To apply personalization as per the customer requirement
- To resolve format related issues using Oracle Report Builder tool
- To provide support for the procurement to the payment cycles by monitoring, troubleshooting, testing and solving issues.
Quality Analyst Intern
AT &T
Chennai
08.2018 - 12.2018
- To check the quality of the OTT media services across devices by monitoring the network and device logs
- To run the JMeter scripts to analyze the functional performance of the application
- To create issues for discrepancies in the JIRA Ticketing System.
Education
B.E (CSE) - Computer Science
Anna University
Tiruchirappalli04.2018
High School HSC -
Shrishti Matriculation Higher Secondary School
Vellore05-2014
SSLC -
Christhu Jyoti Matric - Higher Secondary School
Erode05-2012
Skills
- Technology: Oracle Fusion Enterprise Resource Planning Cloud - Project Portfolio Management, Oracle E-Business Suite
- Domain: Finance, Media
- Language: SQL/PLSQL
- Process: Agile
- Tools: Bug DB, Jira
- Knowledge Management: Confluence
- Applications: Oracle Fusion Application, Oracle Apps R12, Toad, Oracle SQL Developer, Oracle Report Builder, Putty, WinSCP, R (basics), JMeter
- Incident Management: MOS,Service Now, Jira
- Operating Systems: Windows
- Customer Collaboration
- Mentoring
- Troubleshooting and Analysis
- Team co-ordination
- Time Management
Achievements
Had won prizes in District level chess competitions conducted by Chess Academies, Schools and Colleges.
Personal Information
Date of Birth: 03/20/1997
Languages
English, Tamil
Hobbies and Interests
Playing chess, badminton, listening to podcasts, reading, cooking, cycling.
Affiliations
- Conducted a workshop for a batch of 20 students through Payilagam Training Institute, Chennai on " Soft Skills" aiding as a help to achieve their career goals during Dec 2022 to Jan 2023
- Participated in Covid Vaccination Camp as a Volunteer to assist people to get the vaccinations during Sep 2021
Timeline
Software Engineer
Oracle India Private Limited
10.2021 - 07.2024
System Engineer
TATA Consultancy Services
01.2019 - 10.2021
Quality Analyst Intern
AT &T
08.2018 - 12.2018
B.E (CSE) - Computer Science
Anna University
High School HSC -
Shrishti Matriculation Higher Secondary School
SSLC -
Christhu Jyoti Matric - Higher Secondary School
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