Mohammed Javeed
Bangalore
Summary
Results-driven Senior Business Analyst at Oracle India with nearly 5 years of experience in optimizing sales workflows and enhancing customer relationships. Successfully achieved a 25% reduction in deal approval turnaround through strategic cross-functional collaboration. Expertise in customer relationship management and quality assurance drives initiatives that enhance client engagement and operational efficiency. Aiming to lead projects focused on increasing customer satisfaction and overall business performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Oracle India Private Limited
Bangalore
09.2022 - 01.2025
- Proactively managed customer relationships, stakeholder engagement, and product adoption by collaborating with cross-functional teams.
- Addressed quoting efficiencies to optimize the customer journey.
- Developed customer success strategies to improve CPQ adoption and optimize sales workflows.
- Worked closely with sales, finance, and operations teams to optimize quoting, improve data accuracy, and enhance customer experience management (CXM) strategies.
- Partnered with internal teams to streamline deal approvals and reduce turnaround time by 25%.
- Identified improvement areas through customer analytics.
- Conducted quality checks on customer accounts.
Business Analyst
Oracle India Private Limited.
Bangalore
02.2022 - 08.2022
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Supported sales representatives comprehensively, from quote preparation to order provisioning.
- Reviewed and rectified discrepancies in high-value deal quotes.
- Collaborated with internal teams to improve efficiency in sales operations and reporting.
- Facilitated brainstorming sessions with cross-functional teams for problem-solving activities.
- Mapped out specific tasks from user requests for IT team execution.
Collection Specialist
Accenture India Private Limited.
Bangalore
03.2020 - 02.2022
- Managed high-volume call lists to contact debtors and secure payments.
- Advised delinquent customers on strategies for debt repayment.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Resolved disputes and negotiated settlements to satisfy all parties involved.
- Examined conditions of credit contracts while addressing outstanding payments.
- Executed detailed skip-tracing processes through the integration of various databases.
- Prepared and mailed out demand letters and other necessary correspondence.
Education
BBA - Marketing Management and Research
The New College
Chennai04-2018
Skills
- Customer relationship management
- Stakeholder engagement
- Sales process optimization
- Optimized CPQ quoting workflow
- Salesforce CPQ Configuration
- Client Engagement Strategies
- Cross-functional collaboration
- Microsoft Office Suite: Excel, Outlook
- SAP
- SLA management
- Quality assurance
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Beginner
A1
Certification
- Salesforce CPQ Training Completed.
- A+ Hardware and Maintenance Completed.
Timeline
Senior Business Analyst
Oracle India Private Limited
09.2022 - 01.2025
Business Analyst
Oracle India Private Limited.
02.2022 - 08.2022
Collection Specialist
Accenture India Private Limited.
03.2020 - 02.2022
BBA - Marketing Management and Research
The New College
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