Sandeep Kumar
Senior Analyst
Jamshedpur
Summary
Resourceful Mechanical Engineering graduate with diverse experience in engineering, customer service, financial operations, and supply chain management. Adept at coordinating cross-functional teams, optimizing order workflows, and ensuring operational efficiency. Seeking a challenging role in a dynamic organization where I can contribute to supply chain excellence and grow professionally.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Senior Analyst
HCL Tech
07.2022 - Current
- Manage end-to-end order processing for global clients, ensuring accuracy and timely delivery.
- Coordinate with procurement, logistics, and warehouse teams to ensure inventory availability and dispatch.
- Monitor supply chain KPIs such as order accuracy, fulfillment rate, and delivery lead time.
- Utilize ERP systems to track order status, manage stock levels, and generate reports for supply chain optimization.
- Liaise with vendors and internal stakeholders to resolve bottlenecks and improve order flow efficiency.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Assistant Manager
Indusind Bank
04.2021 - 06.2022
- Managed receivables and coordinated with internal teams to streamline financial workflows.
- Supported backend operations related to payment processing and reconciliation.
- Collaborated with finance and operations teams to ensure timely resolution of payment delays, impacting supply chain cash flow.
- Maintained accurate documentation for audit and compliance purposes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Senior Customer Relationship Officer
A & A Dukan Financial Services Pvt. Ltd. (Bank Bazaar)
08.2019 - 03.2021
- Handled customer onboarding and product delivery coordination.
- Worked closely with backend teams to ensure timely dispatch of financial documents and product kits.
- Provided insights on customer demand trends, contributing to service planning and resource allocation.
- Ensured smooth flow of customer data across systems, supporting operational efficiency.
Voice Process Executive
Vertex Customer Management
03.2019 - 08.2019
- Delivered customer support via inbound/outbound calls, resolving service-related issues.
- Coordinated with logistics and service teams to track product deliveries and resolve delays.
- Maintained call records and escalated supply chain disruptions to relevant departments.
Maintenance Engineer
Vaaman Engineers India Ltd. (TATA Steel - Kalinga Nagar)
03.2017 - 02.2018
- Conducted preventive and corrective maintenance of mechanical systems in the Coke Plant.
- Worked with inventory and stores teams to ensure timely availability of spare parts and tools.
- Supported procurement planning by reporting equipment usage and failure trends.
- Collaborated with supply chain and engineering teams to minimize downtime and optimize resource flow.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
Graduate Engineer Trainee (GET)
SPM Auto Comp Pvt. Ltd.
09.2015 - 09.2016
- Assisted in production and quality control processes, ensuring smooth material flow on the shop floor.
- Coordinated with stores and logistics teams to manage inventory and part availability.
- Documented production metrics and contributed to process improvement initiatives tied to supply chain efficiency.
Education
B.E. - Mechanical Engineering
P.I.E.T
Nagpur, India05-2015
Senior Secondary - Intermediate in Science
K.C.C
Jamshedpur, India05-2011
Matriculation -
S.A.H.S
Jamshedpur, India05-2008
Skills
SAP MM
Training
TATA Steel Ltd., Jamshedpur, Failure Analysis of Bearings
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Timeline
Senior Analyst
HCL Tech
07.2022 - Current
Assistant Manager
Indusind Bank
04.2021 - 06.2022
Senior Customer Relationship Officer
A & A Dukan Financial Services Pvt. Ltd. (Bank Bazaar)
08.2019 - 03.2021
Voice Process Executive
Vertex Customer Management
03.2019 - 08.2019
Maintenance Engineer
Vaaman Engineers India Ltd. (TATA Steel - Kalinga Nagar)
03.2017 - 02.2018
Graduate Engineer Trainee (GET)
SPM Auto Comp Pvt. Ltd.
09.2015 - 09.2016
B.E. - Mechanical Engineering
P.I.E.T
Senior Secondary - Intermediate in Science
K.C.C
Matriculation -
S.A.H.S