Sandeep Kumar
Senior Analyst
Jamshedpur
Summary
Resourceful Mechanical Engineering graduate with diverse experience in engineering, customer service, financial operations, and supply chain management. Adept at coordinating cross-functional teams, optimizing order workflows, and ensuring operational efficiency. Seeking a challenging role in a dynamic organization where I can contribute to supply chain excellence and grow professionally.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Senior Analyst
HCL Tech
07.2022 - Current
- Manage end-to-end order processing for global clients, ensuring accuracy and timely delivery.
- Coordinate with procurement, logistics, and warehouse teams to ensure inventory availability and dispatch.
- Monitor supply chain KPIs such as order accuracy, fulfillment rate, and delivery lead time.
- Utilize ERP systems to track order status, manage stock levels, and generate reports for supply chain optimization.
- Liaise with vendors and internal stakeholders to resolve bottlenecks and improve order flow efficiency.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Assistant Manager
Indusind Bank
04.2021 - 06.2022
- Managed receivables and coordinated with internal teams to streamline financial workflows.
- Supported backend operations related to payment processing and reconciliation.
- Collaborated with finance and operations teams to ensure timely resolution of payment delays, impacting supply chain cash flow.
- Maintained accurate documentation for audit and compliance purposes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Senior Customer Relationship Officer
A & A Dukan Financial Services Pvt. Ltd. (Bank Bazaar)
08.2019 - 03.2021
- Handled customer onboarding and product delivery coordination.
- Worked closely with backend teams to ensure timely dispatch of financial documents and product kits.
- Provided insights on customer demand trends, contributing to service planning and resource allocation.
- Ensured smooth flow of customer data across systems, supporting operational efficiency.
Voice Process Executive
Vertex Customer Management
03.2019 - 08.2019
- Delivered customer support via inbound/outbound calls, resolving service-related issues.
- Coordinated with logistics and service teams to track product deliveries and resolve delays.
- Maintained call records and escalated supply chain disruptions to relevant departments.
Maintenance Engineer
Vaaman Engineers India Ltd. (TATA Steel - Kalinga Nagar)
03.2017 - 02.2018
- Conducted preventive and corrective maintenance of mechanical systems in the Coke Plant.
- Worked with inventory and stores teams to ensure timely availability of spare parts and tools.
- Supported procurement planning by reporting equipment usage and failure trends.
- Collaborated with supply chain and engineering teams to minimize downtime and optimize resource flow.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
Graduate Engineer Trainee (GET)
SPM Auto Comp Pvt. Ltd.
09.2015 - 09.2016
- Assisted in production and quality control processes, ensuring smooth material flow on the shop floor.
- Coordinated with stores and logistics teams to manage inventory and part availability.
- Documented production metrics and contributed to process improvement initiatives tied to supply chain efficiency.
Education
B.E. - Mechanical Engineering
P.I.E.T
Nagpur, India05-2015
Senior Secondary - Intermediate in Science
K.C.C
Jamshedpur, India05-2011
Matriculation -
S.A.H.S
Jamshedpur, India05-2008
Skills
SAP MM
ACE
Power BI
MS Excel
AI Basics
Order Management
Stakeholder communication
Client relationship management
Inventory coordination
Customer relationship management
Supply Chain Management
ERP Systems
Training
TATA Steel Ltd., Jamshedpur, Failure Analysis of Bearings
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Timeline
Senior Analyst
HCL Tech
07.2022 - Current
Assistant Manager
Indusind Bank
04.2021 - 06.2022
Senior Customer Relationship Officer
A & A Dukan Financial Services Pvt. Ltd. (Bank Bazaar)
08.2019 - 03.2021
Voice Process Executive
Vertex Customer Management
03.2019 - 08.2019
Maintenance Engineer
Vaaman Engineers India Ltd. (TATA Steel - Kalinga Nagar)
03.2017 - 02.2018
Graduate Engineer Trainee (GET)
SPM Auto Comp Pvt. Ltd.
09.2015 - 09.2016
B.E. - Mechanical Engineering
P.I.E.T
Senior Secondary - Intermediate in Science
K.C.C
Matriculation -
S.A.H.S