DMS & CRM is a Project of Royal Enfieldto handle all the Dealers and their Business Management System. In this Project I am Handling Oracle CRM DMS Tool. Also providing necessary support and training to IT people at customer location for future business continuation. Testing the Application and providing support related to Application.
Trainer
GENIUS CONSULTANT
KOLKATA
07.2018 - 06.2024
DMS & CRM is a Project of Maruti Suzuki India Pvt. Ltd to handle all the Dealers and their Business Management System. In this Project I am Handling Oracle CRM DMS Tool. Also providing necessary support and training to IT people at customer location for future business continuation.
IT TRAINER
APTECH LTD
AURANGABAD
11.2015 - 07.2018
Establishment of dealer/distributor's IT guidelines according to Ashok Leyland Ltd.
Roll Out of systems and processes at new touch points.
Transaction of CRM/DMS/SAP for touch points.
Training and handholding for new touch points.
Adherence level monitoring and preparing MIS for existing dealership.
Understand the GAP and conduct retraining in dealership.
Institutionalize sales/service/spare enablement process in all dealerships.
Handholding of field team from sales/service/spare on systems and processes.
Ensure process excellence across the region.
Ensure and track adherence of dealer and sales-force processes (PRISM, dealer
assessment, monthly planning).
Building strong relationships with Dealer and internal employees.
Front end support for issue resolution to dealership