SINDHU DHALLI
Hyderabad
Summary
Adaptable professional with a strong work ethic and effective communication skills. Demonstrates ability to quickly acquire and apply new knowledge in changing environments. Committed to continuous learning and eager to contribute to team success and organizational goals.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Quality Analyst
W3Global India Pvt. Ltd.
Hyderabad
02.2024 - Current
- Audited user calls across all locations and verticals, including W3Global, Synectics, and Protouch Staffing.
- Facilitated feedback sessions for users needing improvement.
- Distributed feedback emails with call recordings to individuals in audited locations, enhancing their performance.
- Conducting Mock calls and assessments for the new batches of Training
- Provided Quality Assurance Training Sessions for the New Joiners.
- Monitored batches of New Joiners to complete LMS courses.
- Conducted QA and mock call sessions for over 50 batches, ensuring quality standards in training.
Human Resources Executive
The Way Overseas Consultants
Hyderabad
06.2021 - 06.2023
- Managed recruitment activities from sourcing through onboarding, ensuring alignment with organizational needs.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Developed succession plans and promotion paths for staff.
- Executed administrative and customer service functions by addressing employee inquiries, resolving employee relations issues, and scheduling meetings.
- Coordinated leadership engagement in planning and organizing calendars, events, and activities to enhance operational efficiency.
- Organized daily tasks for HR managers to enhance workflow efficiency.
- Educated employees on company policy and kept employee handbook current.
Customer Service Associate
Amazon Development Center Pvt. Ltd
Hyderabad
11.2019 - 06.2021
- Addressed customer inquiries by analyzing needs, reviewing prior interactions, researching solutions, and ensuring accurate communication of information
- Enhanced customer relationships through prompt responses to inquiries and thorough documentation of actions taken
- Documented customer inquiries and responses in accounts to maintain comprehensive records for future reference
- Prepares for customer inquiries by studying products, services, and customer service processes
Customer Support Executive
Tata Consultancy Services
Hyderabad
07.2018 - 08.2019
- Built sustainable relationships and trust with customer accounts through open and interactive communication, enhancing customer loyalty.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Executed communication procedures to ensure consistency in customer interactions, improving overall customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally, contributing to positive customer experiences.
Loan Process Associate
TATA Bussiness Support Services
Hyderabad
11.2014 - 05.2015
- Delivered exceptional customer service by resolving issues promptly and addressing inquiries effectively.
- Addressed customer questions and concerns with timely and accurate responses.
- Identified customer needs through active listening and targeted questioning.
- Recommended complimentary products to enhance customer satisfaction during interactions.
Education
MBA - HR
VVS Basaveswara Institute of Management
09-2019
B.Sc - Electronics
Kavitha Memorial College
Khammam09-2014
Intermediate - MPC
Narayana Junior College Hyderabad
Hyderabad03-2011
High School - Secondary School Education
Excellent High School
Manuguru03-2009
Skills
- Quality assurance
- Quality enhancement
- Process optimization
- Attention to detail
- Problem solving
- Effective communication
- Team collaboration
- Customer engagement
- Time management
- Adaptability
- Performance feedback
- Recruitment coordination
Languages
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Telugu
Native
Native
Certification
SAP HR Functions Modules - Undergoing Training
Timeline
Quality Analyst
W3Global India Pvt. Ltd.
02.2024 - Current
Human Resources Executive
The Way Overseas Consultants
06.2021 - 06.2023
Customer Service Associate
Amazon Development Center Pvt. Ltd
11.2019 - 06.2021
Customer Support Executive
Tata Consultancy Services
07.2018 - 08.2019
Loan Process Associate
TATA Bussiness Support Services
11.2014 - 05.2015
MBA - HR
VVS Basaveswara Institute of Management
B.Sc - Electronics
Kavitha Memorial College
Intermediate - MPC
Narayana Junior College Hyderabad
High School - Secondary School Education
Excellent High School