Sindhu S
Bengaluru
Summary
Business Analyst with immense experience, specializing in order booking process. Demonstrated ability to communicate effectively and meet customer needs while maintaining a focus on detail. Proven success in driving operational excellence through process optimization.
Overview
14
14
years of professional experience
Work History
Business Analyst
Dell technologies
Bengaluru
08.2018 - Current
- Managing APJC and EMEA order bookings for converged infrastructure products.
- Creating project milestones for SBO process post order booking.
- Conducting need-based training sessions on CI process for team members.
- Collaborated with cross-functional teams to resolve order booking challenges.
- Validated reports regularly and prepared forecast reports for order flow analysis.
Transaction Processing Associate
Accenture BPO solutions pvt Ltd
05.2016 - 07.2018
- Closed orders for EMEA and APJC using Salesforce application, ensuring visibility in main SFDC for sales teams.
- Validated received data through Advanced Configuration Tool (ACT) and Order Management System (OMS).
- Created DSA and GII quotes based on sales requests by referencing ACT details.
- Processed various orders for standard products and services, including add-ons, renewals, and utility services.
- Conducted pre-audits of cases for quality assurance and served as SPOC for top management reports.
Associate, Customer Service
Toyota Kirloskar motors PVT ltd
08.2013 - 04.2016
- Ensured seamless processing and validation of dealer warranty claims settlements.
- Monitored performance metrics including cost-per-claim, acceptance rates, and denial rates.
- Verified accuracy of all documentation submitted by dealer partners for each claim.
Process Executive
Infosys
09.2011 - 06.2013
- Executed end-to-end order processing within ERP tool to ensure accuracy.
- Managed quote-to-order workflow, enhancing operational efficiency
Education
Bachelor of Commerce - Finance
Sheshadripuram First Grade College
Bangalore01.2011
Pre-university -
Sambhram PU College
Bangalore01.2006
Skills
- Results orientation
- Time management
- Problem solving
- Decision making
Accomplishments
- Successfully maintained the APJ operations with zero escalations over a 24-month period in Sales Support operations ( Dell )
- Awarded as the best employee of the month for the best customer and dealer support ( Toyota Kirloskar Motors )
- Received star of business award for maintaining core values of the company. ( Accenture )
Skill Sets
- Ms Office - Excel, PowerPoint, Word
- Windows
Languages
- English
- Hindi
- Kannada
- Tamil
Hobbies and Interests
- Gardening: cultivating ornamental and edible plants
- Exploring diverse music genres
- Culinary Experimentation: Passionate about exploring global and regional cuisines
Timeline
Business Analyst
Dell technologies
08.2018 - Current
Transaction Processing Associate
Accenture BPO solutions pvt Ltd
05.2016 - 07.2018
Associate, Customer Service
Toyota Kirloskar motors PVT ltd
08.2013 - 04.2016
Process Executive
Infosys
09.2011 - 06.2013
Bachelor of Commerce - Finance
Sheshadripuram First Grade College
Pre-university -
Sambhram PU College
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