Sindhu Herur Subramanya
Bengaluru
Summary
Dynamic professional with over nine years of experience in organizations such as Wipro Technologies, Wells Fargo, Cognizant, and Oracle, specializing in Natural Language Processing, Machine Learning, and Conversation Analysis. Proven expertise in designing and testing Generative AI and LLM-powered interfaces which enhances my ability to deliver innovative solutions. Strong technical writing and project management skills complement a robust analytical mindset, driving successful project outcomes and fostering collaboration across teams. Committed to leveraging advanced technologies to create impactful user experiences and streamline processes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Conversational Analyst
Oracle
04.2022 - Current
- Oracle Voice & Tone linguistic expert for brand-building in Gen AI LLM-powered conversational interfaces using prompt engineering and metrics calculation to improve the quality of responses.
- Worked extensively on Synonym Curation project for org-level search engine.
- Published process documentation and guidelines on Confluence for internal and website for external consumption.
- Develop and fine-tune Oracle Digital Assistant’s (ODA) conversational models across key business areas such as Expenses, Human Capital Management, Sales, Orders, and PPM. Curated data for language model training, ensuring optimised accuracy and alignment with enterprise needs.
- Collaborate with internal & external teams to gather requirements, troubleshoot issues and provide solutions, for continuous improvement in conversational experience.
Team Manager-Linguist
Cognizant
09.2018 - 04.2022
- Deployed with Google to contribute towards Google Assistant for Kannada.
- Trained junior linguists in the process.
- Managed junior linguists by assigning tasks/bugs, providing support and managing deliverables.
- Coordinated with my manager and other teams across timezones.
- Wrote rules, built grammar and developed annotation systems.
- Analysed problem areas and improved accuracy in the various domains.
Technical Writer
Wells Fargo
03.2018 - 09.2018
- Managed communications for the Wholesale Banking Technology (WBT) vertical in the form of emails, PPTs, articles on organisation-wide initiatives, achievements, events and technology transformation programs.
- Worked closely with various team managers.
- Conducted a business communications & language improvement program for managers.
Business Analyst
Wipro Technologies
11.2008 - 03.2010
- Trained in SAP HR and worked in the Johnson & Johnson project.
- Prepared and executed test scripts based on client interactions which would help engineers tailor the software to suit specific needs.
- Identified process improvements and quality aspects of the workflow.
- Translated documents and presentations from French to English and English to French.
- Operated as single point of contact for communications with the French client (SFR, France).
Executive-Finance Operations
HSBC
09.2008 - 11.2008
- Processed payment transactions in French payments team (HBFR).
Education
Ph.D. - Linguistics And Phonetics
The English And Foreign Languages University (EFLU)
Hyderabad08-2017
M.A. - Linguistics
The English And Foreign Languages University (EFLU)
Hyderabad05-2012
MBA - Business Administration (PGDBA)
Mount Carmel Institute of Management
Bengaluru05-2008
BBA - Management
Center For Management Studies (CMS)- Jain Group
Bengaluru05-2006
Skills
- Prompt Engineering
- Conversational Analysis
- Conversation Design & Flow with Figma
- Conversational Quality Testing
- Machine Learning
- Natural Language Processing
- Metrics for Voice and Tone in conversational output
- Technical writing, reviewing & documentation
Certification
- French language certification- DALF C1 - The Alliance Française
- German language certification - B1 - Goethe Institute
- Awarded Junior followed by Senior Research Fellowship (JRF & SRF) from UGC in Linguistics for the entire duration of my Ph.D.
LANGUAGES (IN THE ORDER OF PROFICIENCY)
English, Kannada, Telugu, French and Hindi
Timeline
Senior Conversational Analyst
Oracle
04.2022 - Current
Team Manager-Linguist
Cognizant
09.2018 - 04.2022
Technical Writer
Wells Fargo
03.2018 - 09.2018
Business Analyst
Wipro Technologies
11.2008 - 03.2010
Executive-Finance Operations
HSBC
09.2008 - 11.2008
Ph.D. - Linguistics And Phonetics
The English And Foreign Languages University (EFLU)
M.A. - Linguistics
The English And Foreign Languages University (EFLU)
MBA - Business Administration (PGDBA)
Mount Carmel Institute of Management
BBA - Management
Center For Management Studies (CMS)- Jain Group
Publications
- Expression of adjectival meaning in Kannada- Proceedings of Formal Approaches to South Asian Languages 5 (FASAL 5) held at Yale University (ISSN: 2510-2818) https://ojs.ub.uni-konstanz.de/jsal/index.php/fasal/issue/view/14
- Property Concepts and the Degree Expression in Kannada (Chapter 2) - Exploring the Syntax & Semantics of South Asian Languages (ISBN-13:978-1-4438-7320-8 / ISBN-10:1-4438-7320-9)
- Submitted thesis titled ‘Adjectival expressions and the comparative construction in Kannada’ in August 2017 under the supervision of Prof.R.Amritavalli.
- Co-authored a chapter along with my Ph.D. supervisor Prof.R.Amritavalli titled 'Gradability and Comparison in Kannada' published in Oxford University Press in January 2023 (https://academic.oup.com/edited-volume/45220/chapter-abstract/393456291?redirectedFrom=fulltext)
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