Sindhuja CNC
Hyderabad
Summary
Experienced and skilled inbound customer service agent providing high-quality service to callers, working at the address, and meeting all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Works to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.
Overview
1
1
year of professional experience
Work History
Senior Process Associate
Examity
Hyderabad
04.2023 - 05.2024
- Assists users with directions for software requirements and needs.
- Provide first-level support to identify, diagnose, and resolve issues for users of personal computer software and hardware, networks, the Internet, and new computer technology; communicate solutions to end-users.
- Speaking to customers to quickly get to the root of their problem.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Resolved escalated issues from customers in a timely manner while ensuring satisfaction with the solutions provided.
- Ensuring a smooth workflow and deliver exceptional service to our customer.
Education
PGP In Data Science - Data Structures
INSOFE
Hyderabad 01-2023
Bachelor of Engineering - CSE - Computer Science Engineering.
Stanley College of Engineering And Technology
Hyderabad 04-2022
Intermediate - MPC
Sri Chaitanya Junior College
Hyderabad 04-2018
10 -
Sister Nivedita School
Hyderabad 04-2016
Skills
- Critical thinking and problem solving
- Problem Solving
- Time Management
- Ability to Work in a Team
- Customer Service
- Computer Skills
- Ability to Work Under Pressure
- Microsoft Excel
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Timeline
Senior Process Associate
Examity
04.2023 - 05.2024
PGP In Data Science - Data Structures
INSOFE
Bachelor of Engineering - CSE - Computer Science Engineering.
Stanley College of Engineering And Technology
Intermediate - MPC
Sri Chaitanya Junior College
10 -
Sister Nivedita School
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