Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
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SINDHUJA MISHRA

Bangalore

Summary

Detail-oriented HR operations professional with over three years of experience supporting large-scale HR environments. Proven ability to handle employee queries, maintain accurate and up-to-date records, and ensure timely resolution using platforms such as ServiceNow, Workday, and Salesforce. Skilled in onboarding coordination, compliance tracking, training content support, and efficient case routing. Recognized for delivering consistent service quality, clear communication, and strong collaboration across cross-functional HR teams while driving continuous process improvements.

Overview

4
4
years of professional experience
1
1
Certification

Work History

HR COORDINATOR

Cognizant
Hyderabad
10.2023 - Current
  • Respond to employee HR-related queries via FreshService, ensuring accurate and timely communication aligned with SLAs.
  • Serve as the first point of contact for routine HR issues and route complex requests to specialized HR teams using defined workflows.
  • Maintain and audit accurate employee records in Workday, ensuring compliance with policy and regulatory requirements.
  • Actively use ServiceNow and internal tools for case prioritization, consistently meeting high-criticality SLA timelines.
  • Support onboarding by coordinating pre-hire documentation and acting as a liaison between recruiters, hiring managers, and candidates.
  • Contribute to improving knowledge base articles and FAQs for self-service portals to reduce ticket volumes.
  • Drive process improvements by optimizing SOPs and identifying workflow bottlenecks.

HR ASSISTANT (CONTRACTUAL)

Xpheno
Bengaluru
09.2022 - 05.2023
  • Delivered Tier 1 HR support including query resolution, onboarding assistance, and training issue management.
  • Ensured course accessibility and training content accuracy across learning platforms while resolving LMS-related issues.
  • Reviewed recruitment requisitions to validate designation, qualifications, and eligibility compliance before approval.
  • Handled onboarding trackers and collaborated with recruiters and candidates to ensure smooth pre-joining processes.
  • Maintained payroll and attendance records with 98% accuracy, integrating data from Salesforce and Kronos.
  • Supported compliance documentation and helped build SOPs for knowledge-sharing across zones.

HR HELPDESK EXECUTIVE

Accenture
Bengaluru
12.2021 - 06.2022
  • Provided end-to-end HR support through email, chat, and voice, resolving employee concerns and routing to relevant teams.
  • Used ServiceNow to track, triage, and resolve tickets, maintaining SLA compliance and improving first-call resolution rates.
  • Authored help articles and guides to standardize query handling and reduce resolution times.
  • Maintained data confidentiality while working with sensitive employee records and compliance-related documents.

Education

Bachelor of Business Administration (BBA) -

Dayananda Sagar Institution
Bengaluru
01.2020

Skills

  • HR case management
  • Employee lifecycle management
  • Onboarding and offboarding
  • SLA monitoring and escalation
  • HR policy compliance
  • Background verification and I-9
  • Query resolution systems
  • SOP development and knowledge base
  • Training coordination support
  • Process auditing and optimization
  • Benefits administration support
  • Data accuracy and HRIS maintenance
  • Professional communication skills
  • Stakeholder collaboration in services
  • Workday, ServiceNow, Salesforce, FreshService
  • Kronos Shift and time tracking
  • Microsoft Office Suite proficiency
  • Advanced Excel functions
  • Google Workspace applications
  • Zoom communication tools

Websites

Certification

  • Diploma in Human Resource Management (HRM)
  • Introduction to Human Resource Concepts
  • The Complete Digital Marketing Course - 12 Courses in 1

Accomplishments

  • Cheers Award (Twice) at Cognizant for delivering exceptional HR services and achieving operational excellence.
  • Featured in Cognizance's internal newsletter for operational excellence.
  • Week Star Award at Amazon for consistent performance, maintaining high-quality results in HR operations.
  • Performer of the Month at Accenture for outstanding issue resolution and exemplary service delivery to employees.

Timeline

HR COORDINATOR

Cognizant
10.2023 - Current

HR ASSISTANT (CONTRACTUAL)

Xpheno
09.2022 - 05.2023

HR HELPDESK EXECUTIVE

Accenture
12.2021 - 06.2022

Bachelor of Business Administration (BBA) -

Dayananda Sagar Institution

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SINDHUJA MISHRA