Charishma Bezawada
Chittoor
Summary
Experienced HR professional with strong Workday administration skills in employee lifecycle management and data integrity. Drives operational efficiency through process improvement and effective communication. Supports payroll and onboarding processes, ensuring compliance and smooth employee transitions.
Overview
1
1
Certification
6
6
years of professional experience
Work History
People Hub Coordinator
Toast
Chennai
07.2025 - Current
- Managed end-to-end employee lifecycle transactions in Workday, including hires, rehires, job changes, promotions, transfers, manager changes, organizational updates, leaves of absence, and terminations while ensuring data accuracy and compliance with HR policies.
- Ran and analyzed Workday reports (headcount, hires, terminations, job changes, contingent workers, data validation, compliance, and audit reports) to identify data inconsistencies, monitor HR metrics, and support business and leadership reporting.
- Developed ad hoc Workday reports and utilized delivered reports to provide HR Business Partners, Payroll, Talent Acquisition, Finance, and business stakeholders with essential workforce data and operational insights.
- Performed User Acceptance Testing (UAT), regression testing, and smoke testing for Workday releases, enhancements, and business process changes by creating test scenarios, executing test scripts, documenting results, identifying defects, and partnering with HRIS teams to validate fixes before production deployment.
- Validated Workday business processes after system releases, ensuring workflows, approvals, notifications, security roles, and integrations functioned as expected across multiple HR transactions.
- Supported Workday business processes by monitoring approvals, resolving transaction failures, troubleshooting Workday issues, and collaborating with HRIS, Payroll, and IT teams to ensure timely resolution.
- Managed onboarding, manual hires, intern conversions, contractor onboarding/offboarding, contingent worker extensions, and employee data updates within Workday, ensuring seamless workforce administration.
- Reviewed Workday employee data, validated payroll-impacting changes, reconciled discrepancies, and partnered with Payroll teams to ensure accurate, timely payroll processing.
- Managed employment verification requests, right-to-work documentation, immigration support, and compliance-related activities, maintaining accurate employee records within Workday.
- Utilized Claude AI to streamline HR operations by generating Workday test scenarios, drafting SOPs and process documentation, summarizing HR cases, creating knowledge articles, assisting with report analysis, automating repetitive documentation tasks, and improving operational efficiency.
- Analyzed Workday reports, audit findings, and recurring employee issues to identify process improvement opportunities, recommending workflow enhancements that reduced manual effort and improved data quality.
- Collaborated with cross-functional teams including HRIS, Payroll, Talent Acquisition, Benefits, IT, and HR Business Partners to support Workday initiatives, system enhancements, and continuous process improvements.
HR shared service assistant
DXC Technology
11.2021 - 10.2022
- Provided guidance on company policies and procedures across diverse international locations, ensuring consistent application and understanding.
- Assisted managers and employees with time-sensitive HR requests, including timecards, reports, and Workday navigation, ensuring timely resolution.
- Delivered exceptional customer service, achieving first-call resolution and consistently meeting service level agreements.
- Supported employees and managers with complex HR transactions, such as transfers, promotions, and separations, ensuring accurate processing.
- Investigated and resolved complex employee issues, leveraging a network of resources to deliver effective solutions.
- Provided expert guidance on company HR policies and procedures, ensuring compliance and consistent application.
- Managed a high volume of employee inquiries (30+ per day), resolving them within established service level agreements (SLAs).
- Utilized HR systems (Workday, SAP, ServiceNow) to manage employee data and resolve issues effectively.
HR & Finance Executive
ASISTMI SOLUTIONS Pvt Ltd
09.2020 - 10.2021
- Managed full-cycle recruitment, enhancing talent acquisition through effective job postings, candidate screening, interviews, and onboarding.
- Delivered training on operational procedures, equipping newly onboarded employees with essential skills for their roles.
- Processed financial transactions in Tally, including bank statements, invoices, and salary payments, and prepared reconciliation statements.
- Facilitated offboarding process for departing employees, ensuring compliance with organizational standards and maintaining knowledge transfer.
HR Internship
Amara Raja Electronics Ltd
- Completed comprehensive apprentice training in HR functions.
- Gained understanding of departmental activities and company policies through hands-on experience.
- Created skill cards for employees at various levels and contributed to planning training calendar based on assessments.
HR Internship
Covenant consultants
- Conducted phone and in-person interviews to assess candidate qualifications.
- Coordinated onboarding process for new employees, facilitating smooth transition into the company.
- Sourced candidates via job portals to meet specific client needs.
Education
Master of Science -
Management Information Systems
Pittsburg, United States04-2024
Masters Of Business Administration -
Human Resource Administration
Chennai, India06-2020
Bachelor of Science -
Business Administration
Chennai, India01-2018
BBA -
Business Administration
Skills
- Workday Administration
- Lifecycle administration
- Employee Data Management
- HR Case Management
- Payroll Support
- Onboarding support
- Benefits Administration
- System Testing
- Process improvement
- HR policy guidance
- Employee Relocation
- Problem-solving
- Effective communication
- Conflict resolution management
- Communication effectiveness
- Problem solving
- Problem solving
Certification
- SQL and Relational database 101 - Demonstrates data management skills.
- Fundamentals Of Visualization with Tableau - Showcases ability to present data insights effectively.
- Excel- Power query for beginners - Highlights skills in data manipulation and analysis.
- Learning Excel- Data Analysis - Demonstrates proficiency in using Excel for data-driven decision-making.
- Business Analysis Foundations - Showcases understanding of business processes and requirements gathering.
- Workday Basics series from workday - Demonstrates foundational knowledge of the Workday platform.
- Workday in action series from workday - Showcases practical experience with Workday functionalities.
- Accenture North America- Data analytics and visualization job simulation - Demonstrates practical experience in data analytics and visualization.
- AI Knowledge - Demonstrates awareness of current AI trends and technologies.
- Getting Started with Prompt Engineering-Skillsoft - Introduces skills in creating effective prompts for AI models.
- Exploring the Open AI Playground- Skillsoft - Demonstrates familiarity with AI tools and platforms.
- Exploring Prompt Engineering Techniques-Skillsoft - Showcases knowledge of advanced prompt engineering strategies.
- Case Studies in Prompt Engineering Skillsoft - Demonstrates understanding of real-world applications of prompt engineering.
Accomplishments
- Recognized for consistently exceeding expectations in resolving a high volume of employee queries within established SLAs, demonstrating strong problem-solving and customer service skills.
- Proactively identified documentation gaps and updated process documents, ensuring accuracy and alignment with current practices, leading to improved process efficiency.
Timeline
People Hub Coordinator
Toast
07.2025 - Current
HR shared service assistant
DXC Technology
11.2021 - 10.2022
HR & Finance Executive
ASISTMI SOLUTIONS Pvt Ltd
09.2020 - 10.2021
HR Internship
Covenant consultants
HR Internship
Amara Raja Electronics Ltd
Master of Science -
Management Information Systems
Masters Of Business Administration -
Human Resource Administration
Bachelor of Science -
Business Administration
BBA -
Business Administration