SINDHUJA RAVICHANDRAN

• Analyzed quality and performance data to support operational decision-making.
• Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Defined and implemented quality initiatives to reduce risk.
• Developed and maintained quality assurance procedure documentation.
• Created and revised procedures, checklists and job aids to reduce errors.
• Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
• Addressed non-conformance issues, pausing production to correct errors.
• · Conducting BOT reconciliation Activity.
• · Comparing transactions and activity to supporting documentation.
• · Reconciliation involves resolving any discrepancies that may have been discovered.
• · Reconciling payments to ensure the accounting system reflects the correct transactions.

Merchant Chargeback:

• To analyze, evaluate causes for appropriate chargebacks and represent cases.
• To review card network reason codes, type of transaction disputed and gather case details based
• To access merchant portals, payment gateways and relevant databases and collate compelling
• To organize chargeback rebuttal letters for the merchants within the said due dates.
• To proactively analyze and monitor trends to uncover issues and escalate issues related to clients /MID and cases
• To learn and incorporate changes related to card payment rules and regulations
• Experience in Quality Audits to prioritize efforts while providing timely and high quality services
• Prepare SOPs for the process improvements implemented and train team for better efficiency
• Responsible for case allocation ensuring efficient SLA management is maintained.

● Managing transactions with customers using cash register.

• Scanning goods and ensuring pricing is accurate.
• Collect payments whether in cash or cheque or credit and issue receipts.
• Resolve customer complaints, guide them and provide relevant information.
• Responsible for cash and draw at close of shift

PPI (Payment Protection Insurance)

• Handling complaints for PPI (Level 1 & Level 2)
• Involved in team briefing on new updates.
• BASF (Barclays Asset Finance)
• To be an asset to the organization I serve
• Creating, maintaining and providing financial assistance to the customers based on the