Sindhuja T
Chennai
Summary
Highly skilled Software Administrator, dedicated, and adaptable professional with a proactive attitude and the ability to learn quickly. Strengths lie in system administration, team management, and effective communication skills. Have contributed to enhancing system efficiency and reducing downtimes in previous roles. Based on some programming languages, I am interested in learning more. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Software Administrator
Tata Consultancy Services
Chennai
10.2021 - Current
ServiceNow Administrator:
- Administered ServiceNow platform updates and configurations for improved functionality.
- Managed incident requests and ensured timely resolution through ticketing system.
- Collaborated with IT teams to define workflows and streamline service processes.
- Designed complex reports using the Reporting module within the ServiceNow platform.
- Developed and maintained ServiceNow platform, including customizing forms, workflows, tables, fields.
- Resolved customer service requests by troubleshooting problems reported by users regarding application functionality or performance.
Team Leader:
- Assigned tasks to team members based on skills and project needs.
- Delegated daily tasks to team members to optimize group productivity.
- Reviewed team performance regularly to identify areas for development and training.
- Identified needs of customers promptly and efficiently.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
S.A. Engineering College
Chennai01-2021
Higher Secondary -
St. Ann's Matriculation Higher Secondary School
Chennai01-2017
MBA - Technology Management
Anna University
ChennaiSkills
Technical skills
- ServiceNow administration
- ITSM
- Workflow design
- Reporting and dashboard
- Form customization
- User and Role management
- Tableau
Project skills
- Team management
- Task allocation, change request planning
- Incident prioritization
- Client communication
- Ownership and accountability
Soft skills
- Adaptability
- Decision making and problem solving
- Presentation skill
- Attention to detail
Accomplishments
- Received client appreciation for proactive communication and timely updates and deliverables [from Santos]
- Recognized for taking initiatives
- Rated band "A" for performance
- Third achiever in the poster presentation for Women's Day program
Certification
- CAD & CSA certified ServiceNow
- HDCA and ADJP in distinction from Cyber Soft Solutions (CSS)
- BEC - Business English Certificate (Cambridge Assessment, Council of Europe Level A2)
- Python - Coursera Online (University of Michigan)
- HTML, CSS and SQL
- Introduction to Cybersecurity - CSICO
Interest
- Dance
- Badminton
Timeline
Software Administrator
Tata Consultancy Services
10.2021 - Current
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
S.A. Engineering College
Higher Secondary -
St. Ann's Matriculation Higher Secondary School
MBA - Technology Management
Anna University
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