SINDHUSHREE N
Bengaluru
Summary
ServiceNow developer with over 5 years of experience specializing in ITSM administration, development, and integration. Expertise in configuring ITSM modules, creating custom solutions, and integrating ServiceNow with external systems. Demonstrated strong analytical and problem-solving abilities, complemented by effective communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ServiceNow Developer
Atlascopco Group
Bengaluru
11.2025 - Current
- Developed reusable actions and subflows for automated approvals and notifications in flow designer.
- Integrated flow designer with external systems, facilitating seamless data exchange and action execution.
- Replaced legacy workflows with modern flow designer, improving incident change and catalog request processes.
- Created complex server-side logic using script includes, business rules, and glideajax for asynchronous data retrieval.
- Wrote client scripts and UI policies to enhance user experience and ensure data integrity on forms.
- Implemented custom data transformation techniques using transform maps and scripted REST APIs for automated data ingestion.
- Enhanced service catalog functionality by designing custom variables, variable sets, and UI policies, enabling efficient handling of complex service requests.
- Configured CMDB table relationships and import sets to maintain accurate asset data, including mapping CIs for service awareness.
ServiceNow Developer
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
Bengaluru
04.2021 - 11.2025
- Developed and customized workflows, approvals, and automation rules in ServiceNow to streamline processes and enhance user experience.
- Created automated workflows and scripts to enhance ServiceNow functionality.
- Designed and configured change management modules in ServiceNow, aligning with ITIL best practices.
- Analyzed root causes of recurring IT issues and implemented targeted ServiceNow solutions, significantly reducing the frequency of incidents.
- Configured dashboards and reports for ITSM modules, improving visibility for stakeholders and supporting informed decision-making.
- Built secure API integrations using OAuth 2.0, ensuring data security and compliance.
- Developed custom scripted REST APIs to expose incident data for third-party reporting tools.
- Facilitated requirements elicitation, documentation, and understanding with clients.
Education
Bachelor of Computer Applications -
Global Institute
Bengaluru10-2020
Skills
- Service Catalog Development
- Workflow Configuration
- ITSM
- Access Control Rules
- Flow designer
- Scripted REST APIs
- REST API integration
- API integrations
- JavaScript, HTML/CSS, AngularJS, SQL
- Performance Analytics
Certification
- ServiceNow Certified System Administrator (CSA)
- Automated Test Framework (ATF) Micro-Certification Assessment
- Certified Implement Specialist - IT Service Management (CIS - ITSM)
Timeline
ServiceNow Developer
Atlascopco Group
11.2025 - Current
ServiceNow Developer
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
04.2021 - 11.2025
Bachelor of Computer Applications -
Global Institute