Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
NAGASHRI RAVINDRA

NAGASHRI RAVINDRA

Bengaluru

Summary

With 6+ years of professional experience in the IT industry, I have developed a strong proficiency in developing, installing, and troubleshooting ServiceNow applications. My expertise extends to seamlessly integrating ServiceNow with various other software programs, enhancing the overall system efficiency. I possess robust problem-solving skills and am committed to delivering high-quality code.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior ServiceNow Developer

Accenture
Bangalore
12.2021 - Current
  • Managed daily operations within the platform, ensuring smooth and efficient work-flow.
  • Orchestrated the translation of the instance for 13 countries, encompassing training provision, Update Sets management, User Acceptance Testing (UAT) organization, and deployment to the Production instance.
  • Experienced in REST API integration with ServiceNow eBonding, Jira, and AWS.
  • Configured Flow designers to meet the business requirements for Service catalog items, sending notifications and approvals.
  • Drove enhancements and development in Incident Management, Request Management, and Service Catalog Management, aligning IT services with business needs.
  • Updated documentation related to development activities including technical specifications and design documents.
  • Ensured optimal service delivery by maintaining Service Level Agreement (SLA) and monitoring an SLA flow.
  • Contributed to requirements gathering and design development meetings with clients.
  • Implemented assignment rules, HR criteria, HR checklist, HR Templates, and HR profiles to enhance HR operations. Additionally, added taxonomies to the Employee Central portal.
  • Worked on case management, set up the virtual workspace for the agents, and created assignment rules to automate assignments. Furthermore, configured the CSM portal to improve user interactions.
  • Trained/coached new hires and junior developers and shared insight into ways to meet tight deadlines to improve overall efficiency.

Servicenow Developer

Accenture
Bangalore
01.2018 - 12.2021
  • Demonstrated proficiency in configuring ServiceNow Instances, including user access, roles, groups, and security settings, ensuring system integrity and security.
  • Optimized incident, problem, and change management processes, driving efficient ticket resolution and minimizing downtime.
  • Developed and maintained a user-centric service catalog to meet the diverse needs of the organization, enhancing user satisfaction and adoption.
  • Implemented Client Scripts, UI policies, Business Rule, UI Actions and Script Include to meet client requirements, ensuring system functionality aligns with business needs.

Education

B.Tech/B.E. - Computers -

National Institute of Engineering (NIE)
01.2017

Skills

  • ITSM - HRSD - CSM Modules
  • Service Catalog Development
  • Data Import Through TransformMap And Data Transanlations
  • Integration Using REST API
  • Automation Using Flow And Workflow
  • SLA Configuration

Certification

  • Certified ServiceNow Admin
  • Certified ServiceNow Application Developer
  • Certified ServiceNow Implementation Specialist - CSM

Accomplishments

  • Appreciation and recognitions from client.

Timeline

Senior ServiceNow Developer

Accenture
12.2021 - Current

Servicenow Developer

Accenture
01.2018 - 12.2021

B.Tech/B.E. - Computers -

National Institute of Engineering (NIE)

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NAGASHRI RAVINDRA