Sindoor Naik
Bangalore
Summary
Disciplined,Organised, Tech & Business Savvy I am a self-motivated and organized individual with B.E. in Electrical & Electronics and MBA in Operations with ~4 years’ experience in the field of IT Operations and Software development at Tech Mahindra. During my tenure of3 years at Decathlon have managed Ecommerce Operations providing fulfillment and distribution solutions for India, as a Production Leader Vertical have handled supplier sourcing and managed production & quality for Plastic goods for India Production. At Amazon ~7+ years - have managed Last Mile delivery Stations, handled Topology & Capacity Planning for Last mile, managed business continuity projects and currently leading Inbound Supply chain. To exploit my creative, analytical and technical talents I am looking for a challenging career in Supply Chain to confidently formulate and implement new ideas which will significantly contribute to the organization’s growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sr. Program Manager Inbound Supply Chain
Amazon Seller Services Pvt. LTD
10.2023 - Current
- Responsible for Program Managing automation projects – End-to-End flow design for Auto receive Product at Amazon Fulfillment Centre to improve Vendor Total Inbound Lead Time with an estimated annual CIS (Cost to Serve) impact of INR500 MM
- Collaborate with Fulfillment Centre, Quality & Seller teams to setup inbound inventory landing guidelines and manage quality of shipments being inbounded to ensure optimal Fulfillment Centre experience with an annual CIS (Cost to Serve) impact of INR20 MM
- Plan long term inbound strategy with business teams to help scale product selections on A.in
Sr. Program Manager Special Projects
Amazon Seller Services Pvt. LTD
10.2022 - 10.2023
- Responsible for Program Managing & providing Supply chain solutions for P&C projects to ensure compliance with Govt. FDI norms to maintain business continuity.
Sr. Program Manager Last Mile Capacity Planning
Amazon Seller Services Pvt. LTD
10.2020 - 10.2022
- Responsible for Long Term Capacity Planning of Last Mile Nodes in India, Topology Design to optimize Last Mile Delivery Station capacities - Dynamic Station Jurisdiction with Tableau, SPS, LMTO etc., Build Plan finalization for Long Term (2-3 yrs.) with Last Mile Leadership, Build Plan Execution - Collaborating with Real Estate, Projects, Finance, Ops, NOC, NDC to launch Last Mile Stations across India
- Last Mile Expansion to increase Amazon pin code coverage & attainment via Launching3PL managed stations, (Exchange points) XPTs
- Last Mile Optimization projects - XPT, GCBA – ZAP (Amazon Pin codes), AMZL to3PL station conversion etc
- Working with Product & Tech teams
- Achievements: (i) Successful conversion of AMZL to EDSP with annual savings for2022 ~INR100 MM (ii) Design & Execution of XPT (Exchange Point) product to increase efficient coverage by Amazon to the farthest pin codes with annual savings for2022/23 ~INR500MM (iii) Last Mile Capacity Optimization via Flex Capacity Model, Mothballing & EDSPs2021/22 ~INR600 MM (iv) Introduced ZAP (Amazon Pin codes) to IN marketplace
Station Manager Level1 &2
Amazon Transportation Services Pvt. LTD
09.2017 - 07.2020
- Manage delivery stations with BAU volume ranging from 8000+ Zin BAU and 17000+ during Diwali events.
- Overall Capacity Planning based on Forecast, People & Process Management, Validating and controlling CPS (Cost per shipment), Handle Delivery Related Escalations, Responsible for Safety of Station and personnel and Contingency planning
- Monitoring Overall Station Matrix (KPI)
- Achievements: (i) Continuous Improvement – Worked on requirement gathering, solutions and design of ZBRI (Zone Based Routing India) product which optimized sorting and delivery efficiency of associates improving DPH (Delivery Per Hour)(ii) Delivery Station – BLRN won Falcon (Max % delivery before12 pm) continuously for3 months – Nov2017 to JAN2018 (iii) Customer – Return Drive South Zone -Pickups Within Slot improvement from 86% to 91% (iv) Project Drone South Zone – Created Control Tower for Diwali Support – Daily Metrics reporting (v) Delivery Station – Score Card Improvement from7 to9.5 (vi) Authored Standards for Last Mile Station Operations – Implementation & Monitoring (vii) Post Covid - Last Mile Station Design, PDCA and final implementation of Satellite Induct and Sort process across South Zone Stations
Production Leader Vertical – PC WEST
Decathlon Sports India Pvt. LTD
10.2016 - 09.2017
- Supplier sourcing to match Decathlon product requirements in plastics, Purchase & Cost Negotiation, Setting up production & quality platforms, Order Management, Production planning & Control, Continuous Improvement, Quality, Safety & Supply Assessments
- Manage India distribution & export of finished goods
- Achievements: (i) End to End planning & launch of “Battle Rope” product in India
Manager Transport Operations – India
Decathlon Sports India Pvt. LTD
10.2015 - 10.2016
- Responsible for transport planning of Decathlon product movement from India Production sites to Warehouse which constitutes to50% (~INR300 MM per month) of products across all Decathlon India Stores and distribution planning of products from warehouse to hub and stores in India and controlling stock outs across 40+ stores by monitoring quantity flow across supply chain
- Selection of 3PL for optimized delivery performance through (RFQ), Monitoring 3PL performance and rating (QMR), Statistical quality control and Logistics Audit of new suppliers, Budgeting, Transport cost optimization, Vendor management and continuous improvement, Interstate goods movement regulatory requirements compliance
- Co-ordinating with production leaders, retail suppliers and brand managers for rupture control, cost optimization and on-time delivery of products to store, Creating visibility on stock movement across the supply chain
- Implementing new technologies for Transport Management (CAPE - TMS, SAP – WMS, BW Reporting)
- Achievements: (i) Increased transport cost savings from10% to17% per annum, (DOT) Delivery on Time improvement from75% to97%, Improved maturity of India Transport Flow post migration to SAP, Implemented JIT model to reduce SLT (stock life time) and warehousing cost
Ecommerce Operations Manager
Decathlon Sports India Pvt. LTD
10.2014 - 10.2015
- Selection of 3P carriers for inter warehouse movements and last mile delivery to customers across India at optimized cost & speed
- Responsible for maintaining, tracking and analyzing all inbound/outbound shipments, coordinating with Decathlon warehouse and the 3PL provider, Understanding of the interstate regulatory requirements for hassle free movement of shipments across state borders
- Responsible for improving the customer experience by continuous reduction of dispatch to delivery time, collaborating closely with the IT team to develop products which enhance customer experience and reporting to Senior management on last mile performance
- Achievements: (i)Developed the HUB & SPOKE model for Decathlon E commerce distribution network to make sports accessible to even the remotest parts of India (ii) Implemented same day delivery and delivery within24 hours for online customers in Metros
- (iii) Improved customer satisfaction rating by planning organized reverse logistics
- (iv) Setup the entire transport network for Decathlon Ecommerce in India
Technical Associate – IT Operations
Tech Mahindra Ltd
10.2009 - 05.2013
- On-call discussions with the client to understand the Project Requirements & Feasibility Analysis, HLD (High Level Design) preparation for development of new components for BT supply chain, Show and tell sessions with the client
- Coding in CH.NET, SQL, Jscript, HTML, VBA
- Defect tracking and Root Cause Analysis
- Achievements: (i) Awarded best fresher for notable performance in British Telecom project
Education
MBA - Operations & Marketing Management
Universal Business School
Karjat, Mumbai08.2014
B.E. - Electrical And Electronics Engineering
GIT
Belgaum, Karnataka07.2008
Skills
- Operations Skills – Supply Chain Management, Logistics, Vendor Management, Warehousing, Inventory Management, Program Management
- Technology Skills – Advanced Excel, Excel Programming with VBA, MS Project, Sigma XL, ILOG CPLEX Optimization Studio, SPSS, SQL
Certification
- Integrated Retail Management Program from Universal Business School (SCM, Retail Strategy, Analytics, MBA, M Mix Modeling, E-Com & Digital Marketing, Sales & Distribution)
- Lean Six-Sigma Green Belt trained
Hobbies and Interests
Trekking & Sports – District level athlete, avid swimmer and trekker, Blogging – Avid follower of Supply chain and Logistics blogs.
Disclaimer
I hereby affirm that the information in this document is accurate and true to the best of my knowledge.
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Kannada
Bilingual or Proficient (C2)
Timeline
Sr. Program Manager Inbound Supply Chain
Amazon Seller Services Pvt. LTD
10.2023 - Current
Sr. Program Manager Special Projects
Amazon Seller Services Pvt. LTD
10.2022 - 10.2023
Sr. Program Manager Last Mile Capacity Planning
Amazon Seller Services Pvt. LTD
10.2020 - 10.2022
Station Manager Level1 &2
Amazon Transportation Services Pvt. LTD
09.2017 - 07.2020
Production Leader Vertical – PC WEST
Decathlon Sports India Pvt. LTD
10.2016 - 09.2017
Manager Transport Operations – India
Decathlon Sports India Pvt. LTD
10.2015 - 10.2016
Ecommerce Operations Manager
Decathlon Sports India Pvt. LTD
10.2014 - 10.2015
Technical Associate – IT Operations
Tech Mahindra Ltd
10.2009 - 05.2013
MBA - Operations & Marketing Management
Universal Business School
B.E. - Electrical And Electronics Engineering
GIT