Sindura Vishnu

• Collaborated with customer technical and clinical teams to review application functionality and gather configuration requirements and permissions.
• Developed, deployed, and tested configurations based on customer requirements.
• Troubleshooted API (JSON and XML) and SSO-related issues using Postman, capturing network logs.
• Addressed SAML and JWT-related concerns.
• Connected to SQL nodes for log review, user creation, and resolving other API-related issues.
• Provided hands-on support for system configuration, implementation, deployment, and troubleshooting.
• Developed and executed sanity, integration, and user acceptance test plans.
• Reported project status to the Manager in a timely and accurate manner.
• Created comprehensive documentation detailing technical specifications, system configurations, procedures, and user guides for reference purposes both internally and externally for clients.
• Increased client retention rate by building strong relationships through effective communication, understanding their goals, and delivering tailored technology solutions.
• Developed and used batch and PowerShell scripts for automating various tasks, including creating and uploading certificates within the application.
• Escalated product issues and suggested improvements.
• Escalated all issues in a timely fashion.

Tools Used:

• ServiceNow & Jira for incident management
• SecureLink for client connections
• SaaS links for hosted clients
• Postman for API testing
• Network logs for troubleshooting SSO issues
• Azure Application Services for OAuth tokens

• Utilized VRA Orchestrator and ISM tools for raising Change & Management tasks.
• Installed Linux (RHEL 6/7) and Windows Server 2012 as per build sheets via VRA and performed post-installation of software.
• Verified disk spaces, labels, NetBIOS, Hibernation mode, and mandatory applications like bit9, NetBackup, antivirus, McAfee, LogRhythm, and VirusScan.
• Decommissioned servers as per requests.
• Conducted Operation Readiness Check (ORC) on Windows and Linux servers.
• Developed and used batch and PowerShell scripts to automate various tasks.

• Building the servers virtual per the build sheet and performing post-installation of software like [HIS, MQ], JDK
• Additionally taking backups using appropriate tools
• SPOC performs FQC [final Quality check] on completed servers and remediates accordinUtilized ISM Tickets and built servers virtually per the build sheet and technical guidance.
• Performed post-installation of software like HIS, MQ, and JDK.
• Took backups using appropriate tools to ensure data integrity.
• Proved successful working within tight deadlines and a fast-paced environment.
• Coordinated deployments of new software, feature updates and fixes.
• Acted as the Single Point of Contact (SPOC), performing Final Quality Check (FQC) on completed servers and remediating issues accordingly.

Tools Used:

• ISM Tickets for incident management
• Build sheet per technical guidance
• VMware vSphere client for server virtualizationgly

• Installed and troubleshooted AT&T applications, MS Office tools like Outlook, and other client-related issues.
• Handled PCOD and password-related issues, and managed migrations from Windows XP to Windows 7.

Tools Used:

• Vanweb -Request
• IRC tool for migrations
• Active Directory
• AT&T applications
• MS Office tools like Outlook
• PCOD

• L1-Support customers with data services-related concerns such as [WAP related issues, Balance inquiries, and Tariff Charges]
• L2- Maintained composer and patience in the face of difficult escalated situations
• Resolved customer complaints and concerns with strong negotiation skills