SINU MATHEW
Microsoft Intune Administrator
Kuzhikalayil House, Kothamangalam PO, Thankalam, Ernakulam
Summary
Quality-driven Enterprise Mobility Specialist with 9 years of experience. Expertise in navigating the fast-paced technical world. Swiftly evaluates and reacts to constantly changing situations, ensuring superior customer service. Dedicated to identifying, planning, and executing initiatives to increase automation and process efficiency.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Senior Associate
EY GDS
10.2022 - Current
- Configuration & Management of Microsoft Intune tool for Mobile Device Management, Security, and application management
- Supports in day to day administration, support, maintenance and monitoring of the Cloud based Intune Mobile Device Management solution.
- Deploying the Line Of Business applications, Web link, Store App to mobile devices(iOS, Android) and performing app updates on iOS and Android Platforms whenever requested by clients.
- Supports in working closely with Microsoft/Citrix vendors to resolve issues and learn about new features.
- Worked on Intune Health checkup monitoring alerts using Smart Bear and AppDynamics tool. Defining alerts and actions to be taken when certain thresholds are breached.
- Assists in independently resolving the incident tickets and ensure that the agreed Service Level Agreement of ticket volume and time are met for the team
- Assists in working and collaborating with internal teams including engineering group effectively, research unchartered, undocumented areas and document it
- Supports in adhering to quality standards, regulatory requirements and company policies.
- Self-driven and resourceful to achieve goals independently as well as work well in groups
- Supports in ensuring positive customer experience and customer satisfaction through First Call Resolution and minimum rejected resolutions or reopen cases
Systems Administrator
Kyndryl Solutions Private Ltd(formerly IBM)
02.2016 - 10.2022
- Providing technical global support for Digital Workplace Services(DWS) MDM services using products from Blackberry and Microsoft
- Administering and maintaining the Blackberry & Intune Installation and configuration systems at Client with level 3 support
- Hands on experience in configurations of set the Device restrictions, Configuration policies and compliance policies in Microsoft Intune
- Creation and Managing of SSL certificate & APNS
- Successfully creating in Intune MDM devices and app protection policies
- Mobile Application Management configuration and troubleshooting which include Public/In-house Apps Publishing and Distribution, Volume Purchase Program, Appstore configuration and troubleshooting
- Strong knowledge on Mobile Device Management experience, and familiarity with iOS,Android, Blackberry operating systems
- Define and maintain administrative processes for enrolling and managing devices and ensure all mobile devices stay up to date with routine patches and updates
- Monitor and update incident Service Desk tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions
- Perform daily health checks on the MDM systems and take corrective and preventive actions as appropriate
- Create and maintain documentation to include Standard Operating Procedures (SOPs), Configuration Documentation, Policy Documentation, and Training Documentation for all MDM services
- Review and cleanup the devices entry that are pending retire/wipe, older entry and also cleaning the line Of Business applications which are expired or not in use.
Internship Student and Software Developer Trainee
Fleming Embedded Software Solutions
09.2014 - 12.2015
- Improved internship experience in Java by efficiently managing assigned tasks and meeting deadlines.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
Education
Btech in Computer Science and Engineering -
Mahatma Gandhi University
06.2010 - 05.2014
Pre-University College - undefined
Sobhana Public School
06.2008 - 05.2010
Skills
Tools: Microsoft Intune, BlackBerry UEM
Database: SQL
Messaging: O365, Exchange
OS: Windows10, Windows Server, Android, iOS, Blackberry
Incident Management
Change Management
Reporting and documentation
Certification
AirWatch VSP,VTSP Certification
Timeline
Senior Associate
EY GDS
10.2022 - Current
Systems Administrator
Kyndryl Solutions Private Ltd(formerly IBM)
02.2016 - 10.2022
Internship Student and Software Developer Trainee
Fleming Embedded Software Solutions
09.2014 - 12.2015
Btech in Computer Science and Engineering -
Mahatma Gandhi University
06.2010 - 05.2014
Pre-University College - undefined
Sobhana Public School
06.2008 - 05.2010
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