Open To Work
Siraj A
Chennai
Summary
Results-driven IT project lead with expertise in incident management and user account administration. Successfully led a team to optimize IT infrastructure, achieving on-time project delivery within budget constraints. Proficient in stakeholder engagement and problem-solving, resulting in improved operational efficiency and increased customer satisfaction.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Project Lead
Neurealm Technologies
09.2018 - Current
- Lead a team of 19 IT professionals to manage and maintain the organization's IT infrastructure, ensuring optimal performance and availability.
- Managed project timelines, budgets, and resources to ensure timely delivery and optimize costs.
- Oversaw incident management deliverables using HPSM (HP Service Manager) tool, managing incidents and service requests effectively.
- Handled incident management and user access management.
- Experience in monitoring and troubleshooting network and security issues.
- Proficient in performing quick diagnosis and analysis of system and network problems.
- Trained staff on troubleshooting business applications and coordinated with support teams to expedite issue resolution.
- Created and managed mailboxes, shared calendars, resource mailboxes, distribution groups, and shared drives, overseeing O365 license management for users.
- Configuring, managing and troubleshooting Microsoft applications like outlook, Excel etc.
- Performed comprehensive troubleshooting for various web browsers to resolve user issues.
Subject Matter Expert
Cognizant Technology Solutions
05.2012 - 08.2018
- Conducted training sessions and workshops to enhance team skills and ensure compliance with best practices, resulting in certification from CFO.
- Managed incident and user access requests, ensuring timely resolution and compliance with established protocols.
- Managed user account creation and deletion in Active Directory.
- Unlocked accounts, reset passwords, created, terminated, and reactivated user accounts in Active Directory.
- Handled incidents according to priority and resolved them within SLA.
- Provided technical support across multiple applications, including UNIX and Mainframe.
- Served as primary contact for all reports between onsite and offshore teams, ensuring timely delivery.
Education
Bachelor of Science - Computer Science
Vel’s University
Pallavaram, Chennai01-2012
High School Diploma -
Anjugam Hr. Sec. School
Chennai01-2009
S.S.L.C. -
Anjugam Hr. Sec. School
Chennai01-2007
Skills
- Project Resource Planning
- Project Team Management
- Stakeholder Management
- Stakeholder Engagement
- Infrastructure Management
- Cloud Services
- Azure
- Disaster recovery
- Incident management
- Access Control Management
- ITIL practices
- ITSM practices
- Resource Allocation
- Expense Management
- Team Leadership
- Performance Management
- Technical Documentation
- Problem solving
- Effective communication
- Mentorship Programs
- Windows 10
- MS Access
Accomplishments
- Best Performer, 05/2017
- Star Team of the Year, 2022
- Star Team of the Year, 2023
- Best Lead Award, 2023
Languages
- Tamil
- English
Hobbies and Interests
- Playing cricket
- Carrom
- Chess
Employee History
- Subject Matter Expert, Cognizant Technology Solutions, 05/12- 08/18
- Project Lead, Neurealm Technologies, 09/18-Present
Personal Information
- Date of Birth: 04/29/92
- Gender: Male
Languages
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Certification
- ITIL
- MAC Fundamentals
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
₹100000/yr - ₹200000/yrTimeline
Project Lead
Neurealm Technologies
09.2018 - Current
Subject Matter Expert
Cognizant Technology Solutions
05.2012 - 08.2018
Bachelor of Science - Computer Science
Vel’s University
High School Diploma -
Anjugam Hr. Sec. School
S.S.L.C. -
Anjugam Hr. Sec. School