Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Siraj Ansari

Siraj Ansari

Bangalore

Summary

An organized, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality. Outstanding communication, relationship- building and influencing skills; competent in building customer relationships that inspire confidence and loyalty. Have a proven track record of exceeding performance and have been consistently awarded & appreciated for my contribution from the Senior Management & achieved client satisfaction. Possess collaborative skills and is able to operate in complex / change environments and has a proven track record of delivering desired results, managing change, and ability to coordinate with senior managers and stakeholders client. Possess good communication and interpersonal skills to connect with all levels of staff and management. Currently looking out for suitable opportunities in Operations domain with either an individual contributory / team role.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

DealerSocket (India) Private Limited
Bangalore
01.2022 - Current
  • Replied to customer queries via Live Chat, and messaging systems, and creates support ticket platforms.
  • Consulted via Emails to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Contributed to the knowledge base by creating and maintaining articles and other technical documents.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and helped clients with solutions.
  • Scheduling Team's Roaster

Customer Relationship Officer

BLUESTONE JEWELLERY AND LIFESTYLE PRIVATE LIMITED
BANGALORE
12.2020 - 01.2022
  • Addressed inquiries from customers, collect payments, and help them to place an order.
  • Handled Jewelry customization requests.
  • Was responsible for responding to customers' emails, and WhatsApp queries and handled pick-up-related issues.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Developed strong customer relationships to encourage repeat business.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Escalations Support Analyst (L2)

Udaan
Bangalore
12.2018 - 04.2020
  • Handling escalations and ensuring good CSAT by delivering valued service.
  • Retention of the Partners and Customers.
  • Serve as platform functional expert for supporting
    customers to achieve their success performance goals.

CUSTOMER REPRESENTATIVE

Myntra.com
Bengaluru
08.2017 - 12.2018
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service
  • Was awarded as the best performer several times during EORS sales.
  • Assisted newly boarded Employees and floor supported for several months
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

SUPERVISOR

The Olive Luxury Suites
Bengaluru
06.2013 - 06.2017
  • Responded to customer questions regarding room prices and availability.
  • Handled all Billings, sending Invoices to companies and collecting payments.
  • Maintained positive working relationships with fellow staff and management.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Coordinated employee schedules according to shift changes and availability.

Education

B.com -

Christ University
Bangalore
06.2017

Pre-University -

Christ Junior College
Bangalore
05.2014

SSLC -

Modern English High School
Bangalore
04.2012

Skills

  • Clear Communication Skills
  • Effective Listening
  • Taking Responsibility
  • Willingness to Improve
  • Adaptability
  • Team Building
  • Resourcefulness
  • Training and Mentoring
  • Goal-Oriented
  • Strategic Planning
  • Complex Problem-Solving
  • Time Management
  • customer service

Certification

MS Office & Outlook

Advance Excel

Languages

  • English
  • Hindi
  • Urdu

Timeline

Technical Support Engineer

DealerSocket (India) Private Limited
01.2022 - Current

Customer Relationship Officer

BLUESTONE JEWELLERY AND LIFESTYLE PRIVATE LIMITED
12.2020 - 01.2022

Escalations Support Analyst (L2)

Udaan
12.2018 - 04.2020

CUSTOMER REPRESENTATIVE

Myntra.com
08.2017 - 12.2018

SUPERVISOR

The Olive Luxury Suites
06.2013 - 06.2017

B.com -

Christ University

Pre-University -

Christ Junior College

SSLC -

Modern English High School

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Siraj Ansari