SIRAJ M S
Kochi
Summary
Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Overview
10
10
years of professional experience
Work History
Senior Business Development Manager
Nibav Lifts Private Limited
Kochi
06.2022 - Current
- Managed sales pipeline from lead generation through contract closure.
- Recruited, trained, mentored, and managed a team of Business Development Representatives.
- Created presentations outlining product features and benefits for prospective customers.
- Coordinated cross-functional teams to ensure successful project execution.
- Provided technical expertise in the development of customized solutions for clients.
- Monitored customer feedback to inform product design decisions.
- Assessed risk factors associated with proposed projects or investments.
- Drafted contracts that accurately reflected the agreed upon terms of service.
- Implemented CRM systems to track leads, manage accounts, and generate reports.
- Negotiated commercial terms with clients to maximize profitability.
- Collaborated with senior management to define strategy objectives and align resources accordingly.
- Analyzed competitor activities to develop effective strategies for gaining market share.
- Identified potential customers, developed relationships, and closed deals.
- Prepared detailed reports on key performance metrics such as revenue growth and customer retention.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Established new customer accounts using negotiation and sales closing abilities.
Sales Project Manager
Gallery Mermaid Technical Works LLC
Dubai
11.2016 - 11.2021
- Provided regular reports on the status of all sales projects.
- Prepared presentations summarizing results from completed projects.
- Organized events such as webinars or trade shows as part of larger marketing efforts.
- Coordinated with internal teams to ensure timely completion of projects.
- Led meetings with clients to discuss objectives, timelines, deliverables, budget constraints.
- Created project plans and tracked progress against milestones.
- Facilitated communication between various departments during the development process.
- Developed and implemented strategies to meet customer needs.
- Ensured compliance with relevant laws, regulations, and quality standards in all projects.
- Identified potential risks associated with each project and developed mitigation strategies.
- Performed cost benefit analyses on proposed initiatives or changes.
- Managed relationships with external stakeholders and vendors.
- Monitored team performance, identified areas for improvement, and provided feedback as needed.
- Collaborated with marketing team to create promotional materials for campaigns.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Customer Relations Manager
Celebrus Commodity Online
Kochi
12.2014 - 10.2016
- Maintained accurate records of customer interactions and transactions.
- Reviewed processes regularly to identify opportunities for improvement in efficiency and effectiveness.
- Coordinated with other departments to ensure that all necessary information was shared with customers promptly and accurately.
- Monitored customer service standards to ensure high levels of customer satisfaction.
- Developed and implemented customer relations policies and procedures.
Education
Bachelor of Engineering - Electronics and Communications Engineering
Gnanamani College of Engineering
Tamil Nadu05-2014
Skills
- Sales pipeline management
- Lead generation
- Customer relationship management
- Team leadership
- Project coordination
- CRM implementation
- Customer feedback monitoring
- Training and development
- Strategic planning
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Accomplishments
- Recognition award for top performing BDM in Nibav Lifts, Kerala, in the year 2022-2023
- Recognition award for top-performing BDM in Nibav Lifts, Kerala, in the year 2023-2024
- Achieved Star BDM awards three times in the year 2024.
Timeline
Senior Business Development Manager
Nibav Lifts Private Limited
06.2022 - Current
Sales Project Manager
Gallery Mermaid Technical Works LLC
11.2016 - 11.2021
Customer Relations Manager
Celebrus Commodity Online
12.2014 - 10.2016
Bachelor of Engineering - Electronics and Communications Engineering
Gnanamani College of Engineering
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