Summary
Overview
Work History
Education
Skills
Projects
Timeline
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Siri Varsini

Surfers Paradise,QLD

Summary

Dynamic and results-driven professional with 3 years of experience as an operational analyst at amazon e-commerce sector. Proven ability to analyze complex case- and ticket- based , identify operational gaps and implement process improvements that enhance customer satisfaction and team performance. Adept at balancing analytical rigor with leadership in operations , with a strong interest in transitioning into business analyst and operations management roles to contribute to organizational growth and efficiency.

Overview

5
5
years of professional experience

Work History

Selling Partner Support - T4

Amazon
07.2022 - 06.2025
  • Company Overview: Trouble Ticket Triage Team (T4) is a specialized team within Amazon Selling Partner Support (SPS), that focuses on resolving issues reported by SPS associates on behalf of Selling Partners. The team's mission is to provide quick turnaround of issue resolution as well as develop processes that empower associates and Selling Partners to self-resolve the issues.
  • I work as an SPS T4 Subject Matter Expert for Amazon Brand Protection Team to coach and guide a team of new hires on developing high Customer Obsession and Ownership skills, and assist in meeting our Quality (Adherence), ARR and Productivity (AHT) goals by providing on the floor support and also conducting sessions on the basis of case reviews and analysis of performance.
  • Led initiatives to decrease inaccurate and unnecessary Trouble Tickets and Cases generated by Selling Partners, leveraging trend analysis and stakeholder engagement to drive ticket reduction.
  • Reviewed and corrected Selling Partner Support tickets and cases, providing guidance to enhance accuracy and support a hassle-free experience for sellers.
  • Played a key role in reaching operational targets by effectively communicating Minutes of Meetings to Amazon Brand Protection Associates and developing a Process Knowledge Test to elevate the team’s process knowledge.
  • Focused on elevating team quality by delivering weekly reports that pinpoint knowledge gaps and preempt quality shortcomings. Maintained a track record of exceeding productivity goals while ensuring consistent quality outcomes.
  • Prepared and presented reports on status of projects and initiatives.

Business development associate (Trainee)

Byju's
12.2020 - 01.2021
  • I have worked as a Business development associate trainee.
  • Contacted qualified leads through online platforms, driving consistent growth in the sales pipeline.
  • Delivered compelling product demonstrations and counseling sessions to parents and students,tailoring learning solutions to individual academic needs.
  • Consistently met and exceeded monthly revenue target by effectively managing client relationships and converting prospects into paying customers.

Education

Bachelor of Science - Computer Science

Gayatri Vidya Parishad College of Engineering
Visakhapatnam, India
05-2019

Skills

  • Power BI data visualization , Database management systems (SQL / Oracle)
  • Proficient in HTML and CSS for web development
  • Knowledgeable in MS Word, Excel, and PowerPoint
  • Proficient in written and verbal communication
  • Interpersonal communication
  • Customer relationship building
  • Collaboration and teamwork

Projects

  • Executed a comprehensive marketplace analysis for Amazon
    Brand Protection, focusing on large-scale data analysis to
    improve visibility of marketplace signals and regional disparities.
    This initiative enhanced my analytical skill set and delivered
    high-quality, actionable reporting insights.
  • Created targeted process assessments to strengthen team
    expertise and deliver higher quality service to sellers.
  • Ensured comprehensive distribution of Meeting Minutes to all
    Regional Teams.
  • Worked on knowledge gaps in the current trouble ticketing
    process and SOP’s.

Timeline

Selling Partner Support - T4

Amazon
07.2022 - 06.2025

Business development associate (Trainee)

Byju's
12.2020 - 01.2021

Bachelor of Science - Computer Science

Gayatri Vidya Parishad College of Engineering

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Siri Varsini