Experienced HR Operations Manager with 16 years in HR operations, talent acquisition, employee relations, and payroll support, including international experience in the USA and UK. Manages HR processes, drives employee engagement, and ensures compliance while supporting remote teams. Specialises in optimising HR workflows, enhancing onboarding, and leveraging data analytics to inform strategic initiatives and foster a positive workplace culture.
Overview
4
4
Languages
17
17
years of professional experience
Work History
HR Operations Manager
24/7 Softsol India Pvt Ltd
Hyderabad
01.2016 - Current
Developed and implemented HR policies and procedures to improve operational efficiency.
Led recruitment processes, including job postings, interviews, and candidate selection, to secure top talent.
Supervised staff recruitment, interviewing, selecting and onboarding.
Streamlined hiring processes, reducing time-to-hire and improving candidate experience.
Manage onboarding, documentation, HRIS, attendance, and employee data
Streamlined onboarding process by developing employee orientation programme to facilitate smoother transitions for new starters.
Oversaw payroll operations, ensuring accurate and timely processing of employee salaries and benefits. operations, ensuring accurate and timely processing of salaries and benefits.
Support payroll inputs, benefits, and HR compliance
Prepare HR reports, maintain employee records, and support HR policy execution
Delivered HR reports to senior management, highlighting key metrics and identifying areas for improvement.
Conduct engagement activities and support performance reviews
Provided guidance on career progression paths, supporting employee professional development.
Responded to employee queries regarding HR policies, benefits, and other concerns promptly and accurately.
Facilitated team-building activities, enhancing collaboration and morale among staff members.
Implemented team building activities to enhance positive working environments.
Managed confidential personnel records, safeguarding employee privacy and data protection.
Senior IT Recruiter
hNexus / Supreme Net Soft / United Global Soft
01.2011 - 01.2016
Managed full-cycle recruitment for IT roles, encompassing sourcing, screening, and interviewing to attract top talent.
Built talent pipelines and supported hiring strategy
Analysed recruitment metrics and generated reports on hiring activities and outcomes, identifying actionable areas for improvement in IT recruitment.
Coordinated with HR teams to streamline recruitment processes, enhancing efficiency and overall candidate experience.
Conducted in-depth interviews with candidates, assessing competencies and cultural fit for specific roles and organisations.
Facilitated negotiation processes between clients and candidates, achieving agreeable terms for both parties.
Conducted salary negotiations, candidate coordination, and onboarding
Managed communications with unsuccessful IT candidates constructively, upholding the company's reputation as an employer of choice.
Reviewed and updated job descriptions and person specifications, ensuring clarity and appeal to target applicants.
Managed sensitive information with confidentiality protocols to ensure client and candidate trust. with discretion, building trust with clients and candidates alike.
Maintained appropriate data confidentiality relating to organisation and personnel, complying with information regulations.
Managed comprehensive candidate databases, ensuring accurate and up-to-date information for efficient retrieval.
Digitally scanned and meticulously filed employee contracts and documentation for easy access. employee contracts, documentation and other records.
Operations / HR Support
Budweiser
Seattle, USA
09.2009 - 01.2011
Managed staffing, documentation, payroll support, compliance, and daily operations to ensure seamless workflow
Coordinated cross-functional tasks and reporting to enhance employee support and communication
Trained and mentored employees to improve skills and contribute to overall team objectives.
Displayed commitment to completing tasks effectively and enhancing processes.
Worked with team members to complete project objectives.
Built and maintained courteous and effective working relationships.
Engaged with customers to accurately grasp their requests and resolve issues.
Addressed customer complaints using effective communication techniques.
Managed customer concerns and referred significant issues to supervisor.
Answered customer queries and offered detailed solutions.
Maintained clean, safe working environments to eliminate accident risks.
Developed excellent working knowledge of industry trends and improvements in processes.