Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
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SIRIPURAPU SANDHYA GAYATHRI

PUNE

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

11
11
years of professional experience

Work History

PMO SUPPORT

TCS
11.2022 - 04.2023
  • Tracking of all Vendor and Hiring Profiles for RAN and Solutioning Team (4G and 5G).
  • Scheduling interviews.
  • BA(business associate) onboarding and ID cards processing.
  • Helping Resource Management Group with candidates calling to find out their actual experience.
  • Managed time efficiently in order to complete all tasks within deadlines.

HR COORDINATOR

TCS
11.2020 - 04.2021
  • Worked under TAG team and helped them with onboarding calls
  • I used to call associates and help them with different information related to Job role and Onboarding etc.
  • Explained working conditions, and promotion opportunities etc.
  • Managed over 35 calls per day.

INFORMATION PROCESS ENABLER

TCS
05.2019 - 10.2020
  • My role as an information process enabler in CARDINAL project is to maintain supplier agreements, I ensure to maintain the quality and the data of the agreements created between supplier and a customer.

SENIOR TECHNICAL SUPPORT ASSOCIATE

TCS
06.2018 - 05.2019
  • My role as a senior technical support associate in HUMANA project is to resolve operating system and network related issues and issues related to Ethernet LAN/WAN/VPN.
  • Configuration of email and troubleshooting of syncing issues in user computers.
  • Providing L2 level software support to users.

CUSTOMER SERVICE ASSOCIATE AND SELLER SUPPORT ASSOCIATE

AMAZON
10.2014 - 05.2018
  • For the first 2 years 6 months, I worked as customer service associate, Where I used to Handle customer order related issues via calls and chat.
  • Also, during company peak time, I have worked and supported many other internal processes.
  • While working as customer service associate, I was appreciated for the Process related support given to new joiners at Amazon (Worked as Subject Matter Expert).
  • Won Awards and certificates, medals in Amazon for Monthly Performances.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • From June 12, 2017 started working as a seller support Associate and my role as a seller support associate was to provide timely and accurate operational support (via email )to Merchants selling on the company's platform.
  • Provided prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
  • Maintained a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

TECHNICAL SUPPORT ASSOCIATE

Tech Mahindra
08.2013 - 09.2014
  • As a Technical support associate my role was to handle customer queries related to the internet connection, existing network servers, operating systems, and security programs.
  • Upgrade existing software programs.
  • Install and implement effective security systems.
  • Troubleshoot problems related to Microsoft office like outlook etc.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Won Awards and certificates, medals in Tech Mahindra for Monthly Performances.
  • Attended training on “Effective Communication Skills” at Tech Mahindra.

GTL (GROUND TRUTH LOCAL) ANALYST

SERCO BPO PVT LTD
03.2012 - 05.2013
  • My role was to communicate with US (North America) customers via calls to verify the data provided by them for Google Maps.
  • Strengthened communication skills through regular interactions with the customers.
  • Cultivated interpersonal skills by building positive relationships with others while working.
  • Paid attention to detail while completing assignments.

Education

B-TECH - Information Technology

Samskruthi College of Engineering
Hyderabad
2011

INTERMEDIATE - Maths,Physics&Chemistry

Sri Chaitanya Junior College
Hyderabad
2007

SECONDARY EDUCATION -

Dilshuknagar Public School
Hyderabad
2005

Skills

TECHNICAL SKILLS

  • Operating systems Windows
  • Packages MS-office tools
  • Other Tools CA Service Desk
  • Desktop Support
  • Technical Troubleshooting
  • Application / IT Support
  • Installation & Configuring Machines
  • User Training / Support
  • Laptop Support

SOFT SKILLS

  • Strong communication skills (written and verbal)
  • Good interpersonal skills with an ability to understand the customer’s problem and solve them
  • Excellent presentation skills
  • Multitasking

Additional Information

NAME : S.N.S.Sandhya Gayathri

FATHER’S NAME : S.S.Murthy

DATE OF BIRTH : 13-01-1990

SEX : Female

NATIONALITY : Indian

RELIGION : Hindu

MARITAL STATUS : Married

LANGUAGES KNOWN : Telugu, Hindi and English

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

PMO SUPPORT

TCS
11.2022 - 04.2023

HR COORDINATOR

TCS
11.2020 - 04.2021

INFORMATION PROCESS ENABLER

TCS
05.2019 - 10.2020

SENIOR TECHNICAL SUPPORT ASSOCIATE

TCS
06.2018 - 05.2019

CUSTOMER SERVICE ASSOCIATE AND SELLER SUPPORT ASSOCIATE

AMAZON
10.2014 - 05.2018

TECHNICAL SUPPORT ASSOCIATE

Tech Mahindra
08.2013 - 09.2014

GTL (GROUND TRUTH LOCAL) ANALYST

SERCO BPO PVT LTD
03.2012 - 05.2013

B-TECH - Information Technology

Samskruthi College of Engineering

INTERMEDIATE - Maths,Physics&Chemistry

Sri Chaitanya Junior College

SECONDARY EDUCATION -

Dilshuknagar Public School

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