Sirisha Katta
Sales Operations Specialist
Hyderabad
Summary
Accomplished Sales Operations Specialist with a proven track record at Dell Technologies, enhancing customer satisfaction and streamlining sales processes for the US & CA regions. Expert in process and procedure development with exceptional communication skills, adept at problem-solving and fostering teamwork. Achieved significant improvements in sales support efficiency and metrics reporting.
Work History
Sales Operations Specialist
Dell Technologies
Hyderabad
09.2021 - 09.2024
- Working on Sales Support Mailbox to resolve customer/sales issues with regards to MS/O365/Adobe US & CA regions.
- Attending Backlog meetings, working on software and aging reports.
- Worked on Dell tools GFX, DSA,DOMS and Microsoft tools NGVL, VLA, EXPLORE, ADOBE, NEXUS
- Manage the planning and development of design and procedures for metrics reports
Sales Operations Specialist
Keystone Business Solutions
Hyderabad
08.2019 - 08.2021
- Dell technologies working client
- Working on Sales Support Mailbox to resolve customer/sales issues with regards to MS/O365/Adobe US & CA regions.
- Attending Backlog meetings, working on software and aging reports.
- Manage the planning and development of design and procedures for metrics reports
Voice Support
Knoah Solutions
Hyderabad
03.2012 - 12.2012
- Inbound Process about Royal Cash Registers, Shredders, Typewriters and Electric Bible
- Attending the calls from US and Canada Customers
- Resolving their Queries
Education
Bachelor Of Arts -
Skills
Process and procedure development
Distribution center management
Problem-Solving
Excellent Communication
Teamwork and Collaboration
Flexible and Adaptable
Timeline
Sales Operations Specialist - Dell Technologies
09.2021 - 09.2024
Sales Operations Specialist - Keystone Business Solutions
08.2019 - 08.2021
Voice Support - Knoah Solutions
03.2012 - 12.2012
Dr. B R AMBEDKAR OPEN UNIVERSITY - Bachelor Of Arts,