Customer Support Specialist
Spektra Systems LLC
- Project Name: CloudLabs Support
- Tenure: Dec 2022-Oct 2023
- As an L1 support engineer, I provided first-line customer support for a variety of cloud computing platforms, including AWS, Azure, and GCP
- Worked with team collaboratively in creating workshops for Azure global customer as per request in Spektra owned tool
- Assisting with end customers in addressing queries or issues in workshop setup or common queries
- Performed leak checks in Azure & AWS platforms to identify cost leaks during or after workshops
- Worked on subscription cleanup if automation doesn’t cleanup and engaging internal technical team if required
- Monitoring the Azure & AWS automated deployments initiated by tool to make sure to provide the labs within SLA
- Addressed basic RDP issues to end users in workshop
- Engaging L2 team to check on technical issues reported and follow-up and escalate internally according to SLA’s
- Actively communication and engaging customers and internal L2/L3 team as per requirement during the course of resolution
- Prepared technical reports as updated by L2/L3 team
- Also worked on sharing monthly report
