Amanjot Kaur
Greater Noida
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
15
15
years of professional experience
Work History
Customer Support Specialist
Wireless communication services india pvt ltd
New Delhi
10.2021 - 04.2024
- Negotiated contracts with customers to secure sales deals.
- Maintained accurate records of customer interactions and transactions.
- Developed relationships with customers by providing excellent customer service.
- Ensured compliance with company policies and procedures at all times.
- Participated in trade shows and other events to promote our products and services.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Resolved customer complaints promptly and effectively.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Created and implemented supply chain processes for efficient logistics operations.
FIT Tour Specialist
Kuoni SOTC Jalandhar
Jalandhar
05.2017 - 09.2017
- Handling Domestic tour and outbound tour
- Handling day to day queries
- Designing international & domestic tour packages for various destinations
- Having knowledge of different online booking systems
- Having knowledge of Amadeus.
Flight shop Jalandhar
03.2016 - 08.2016
- Handling domestic and International tour packages
- Handling online queries and walk in queries
- Customized itinerary making for various destinations
- Having knowledge of online system
- Direct dealing with suppliers
- Having knowledge of Amadeus (reservation only).
Kuoni SOTC Ludhiana
11.2014 - 09.2015
- Handling Domestic tour and outbound tour
- Handling day to day queries
- Designing international & domestic tour packages for various destinations
- Having knowledge of different online booking systems like GTA, DOTW, Rezlive, Storm
- Having knowledge of Amadeus & abacus.
Onkar Infotech (Southall Travel)
Gurgaon
02.2013 - 12.2013
- Dealing with day to day queries from Sales agents
- Proposing the best packages after making different combinations from available deals
- This constitutes different available hotels prices, Air fares and transfers
- Updating of statics on daily basis which reflects on website
- International Hotels rates comparisons
- Quality checking of data provided by the team members.
Yatra.com
Gurgaon
04.2012 - 10.2012
- Handling calls and walk in customers for International Packages
- Assisting TL to handle the team and deriving Performance in terms of Sales and Conversion
- Designing international tour packages for various destinations
- Having knowledge of different online booking systems like GTA, DOTW, Rezlive, Saltours
- Having knowledge of Amadeus.
Forvol International Services ltd.
New Delhi
07.2009 - 10.2010
- Handling Domestic tour and outbound tour
- Handling day to day queries
- Direct dealing with overseas suppliers
- Arrange exhibitions and conferences for corporate clients
- Handling car rentals for corporate clients and for leisure purpose also
- Done international reservation and domestic ticketing.
Education
Bachelors in Commerce -
08-2012
Senior secondary -
Higher secondary -
Basic knowledge of Computers -
Travel Tourism Management with Air ticketing -
Skills
- Loyal to work
- Good Listener
- Good Communication skills
- Complaint Handling
- Customer Relationship Management (CRM)
- Product Knowledge
- Customer service excellence
Personal Information
- Father's Name: S. INDERJIT SINGH
- Date of Birth: 12/07/89
- Nationality: INDIAN
Languages
ENGLISH, HINDI AND PUNJABI
Timeline
Customer Support Specialist - Wireless communication services india pvt ltd
10.2021 - 04.2024
FIT Tour Specialist - Kuoni SOTC Jalandhar
05.2017 - 09.2017
- Flight shop Jalandhar
03.2016 - 08.2016
- Kuoni SOTC Ludhiana
11.2014 - 09.2015
- Onkar Infotech (Southall Travel)
02.2013 - 12.2013
- Yatra.com
04.2012 - 10.2012
- Forvol International Services ltd.
07.2009 - 10.2010
Delhi University - Bachelors in Commerce,
CBSE - Senior secondary,
CBSE - Higher secondary,
F-Tec - Basic knowledge of Computers,
Kuoni Academy of Travels - Travel Tourism Management with Air ticketing,
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