Sirisha Sudha

Played the role of Salesforce Support including incident management,

user management, security management, Salesforce configurations, and workflows.

Providing direct support and analysis of functionality in the Salesforce domain

Tested troubleshooting methods and documented resolutions for the support team's knowledge base. Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements. Used interpersonal and communication skills in interactions, enriching team collaboration, customer relationship on projects.

ASTELLAS SFDC

• Administration Setup: Users, Profiles, Permissions assignments, Role hierarchy security setup, Validation Rules, Workflow Rules, Sharing Rules, Approval Processes, Process Builder.
• Strong experience as a Salesforce admin and supporting Salesforce CRM.
• Automate business processes using Salesforce automation tools, such as Formulas, Flow, Assignment Rules, Approval processes and email Alerts., Troubleshoot and resolve complex technical issues., Validate and assess development done by the System Integrator., Work with internal teams and Salesforce to resolve issues., Customization of lists, views, layouts, and data for specific clients., Creation and management of custom fields and flows for client customizations.
• Worked on Admin tasks like User Login Issues,Data cleaning,Data Issues, creating reports and dashboards according to user requirements
• Experience in data migration using Salesforce Inspector, Data Loader and Workbench.
• Develop and publish business specific reports and dashboards customized to client needs.
• Used change sets for deploying objects from one sandbox to another.
• Experience in deploying code and configuration changes between sandboxes and Production environment. Have good knowledge on DocuSign application.
• Provided efficiency reports to clients on weekly and monthly bases.
• Worked on Veeva Align Management like user creation, Territory Management and Alignment, Field force creation and data modeling.
• Mentored Junior staff,resulting in three promotions and significant improvements in team performance.

• Salesforce Certified Administrator
• Salesforce Platform Developer 1
• Salesforce associate certificate
• ARM Core Certification - AutoRABIT
• CodeScan Developer Certification - AutoRABIT

• English
• Telugu
• Hindi

• Received Client Value Creation Award