Sithifathima M

Assistant Manager - Jan 22 - Current

• Managed day to day operation with a team to meet the expected Productivity and Quality
• Facilitated communication an collaboration between the clients and the team to ensure the seamless operation
• Developed all policies and procedures for individual project
• Prepared and maintain the Dashboard and Invoice report for coding division
• Analyzed requirements and performed interviews & hired the coders
• Managed attrition and shrinkage in the team
• Cleared the backlog on Client expected time line.
• Improved quality in various Project using Quality tools
• Capacity Planning for the current project
• Resolve Escalation from the client and analyzed Root cause and provide the Action plan for the Quality improvement.

Team Lead - Quality assurance Jan 20 - Jan 22

• Created Glidepath, Quality alert system to monitor the quality in various team
• Governance the daily activity of multiple operation team and Publish Observation Tracker.
• Provided Performance improvement plan to Various Project
• Communicated directly with QA team to resolve user-reported problems and questions.
• Quality review with users, Auditors and Team Leads.
• Identify the Training needed areas for Bottom performer and recommend the training team to initiate the Training
• Coached and motivated 100+coders to improvising the Quality
• Created requirements for milestones and monitored completion of tasks for Coding team
• Performed Targeted and retro audit and ATA as preventive measure to avoid the escalation from client.

• Ensure codes are accurate and sequenced correctly in accordance with government and insurance regulations
• Follow up with the provider on any documentation that is insufficient or unclear
• Search for information in cases where the coding is complex or unusual