Network troubleshooting - VPN, IP, DHCP, LAN, WAN, FTP, SSH, DNS
undefinedAnnual Power Shutdown:
Role: Project Manager
ServiceNow SOW Implementation - Process Optimization & User Acceptance Testing (UAT):
Role: Project Analyst
Technical articles
Documentation and reports
Troubleshooting
Training
Highly effective IT Support Specialist with 4 years of experience, consistently delivering high-quality technical support across diverse environments. Proficient in troubleshooting, managing ticketing systems, and providing essential network and cloud infrastructure support. Skilled in project coordination and execution, ensuring timely
and efficient task completion. A rapid learner with a strong track record, honored with performance excellence awards. ITIL-certified.