SIVA D
Salem
Summary
Seeking a position utilize my skills and abilities in a technology industry that offers professional growth while being resourceful, innovative and flexible
Overview
4
4
years of professional experience
Work History
Operations Executive
Zenplus Fleet Managment Pvt Ltd
Chennai
05.2024 - Current
- Acted as a Team Lead, overseeing a team of operations executives and ensuring smooth daily operations.
- Managed end-to-end operational processes, including fleet management, driver coordination, and issue resolution.
- Collaborated with cross-functional teams to achieve key performance metrics and operational goals.
- Provided leadership and mentorship to team members, fostering a collaborative and high-performing environment.
- Streamlined workflows to enhance efficiency, reduce operational costs, and improve driver satisfaction.
- Played a key role in driver retention and support, minimizing churn and optimizing revenue.
- Monitored performance metrics, implemented process improvements, and ensured compliance with company policies
Operations Executive ( Green Light Expert)
UBER INDIA SYSTEMS PRIVATE LIMITED
Chennai
02.2022 - 04.2024
- Provided exceptional assistance during the integration of new driver-partners.
- Facilitated swift resolution of driver-partner complaints.
- Ensured delivery of comprehensive information to driver-partners promptly addressing their concerns.
- Handled complicated driver-partner problems adeptly.
- Managed team workflow and priorities temporarily.
- Delivered accurate and timely data insights for effective decision-making among team members.
Sales Executive
State bank of india ( Credit card section )
Chennai
06.2021 - 02.2022
- Consistently met and exceeded sales targets through effective promotion of SBI credit card offerings.
- Performed thorough customer needs assessments to suggest suitable credit card options.
- Built and maintained strong customer relationships, driving repeat business and referrals.
- Managed end-to-end credit card application processes, including documentation, verification, and onboarding.
- Executed field marketing campaigns and collaborated with team members to expand the customer base.
- Provided exceptional post-sales support, addressing customer queries and resolving issues promptly.
- Consistently ranked among top-performing sales executives for delivering outstanding results.
Sales Executive
Tamil matrimony
Chennai
11.2020 - 05.2021
- Consistently met monthly sales targets by transforming leads into paid memberships.
- Built strong relationships with customers by understanding their preferences and providing tailored matchmaking solutions.
- Managed prospective client pipeline, ensuring timely follow-ups.
- Provided excellent customer support by addressing inquiries, resolving issues, and ensuring a smooth user experience.
- Collaborated with the marketing team to execute campaigns, enhancing lead generation and brand visibility.
Education
Bachelor of Science - computer science
Paavendhar College Of Arts And Science
Salem06-2020
HSC -
Govt.Hr.Sec. School
Salem05-2017
SSLC -
Vivekananda Matric Hr.Sec School
Salem05-2015
Skills
- C, Java
- Operational excellence
- Team leadership
- Operations management
- Data analysis
Disclaimer
I hereby declare that the above-mentioned information is accurate to the best of my knowledge and belief
Personalskills
English, Read, Write, Speak, Tamil, Fluent (Read, Write, Speak), C, C++, Basic Java, MS
Personal Information
- Father's Name: Duraisamy T
- Mother's Name: Umarani D
- Date of Birth: 02/29/00
- Gender: Male
- Nationality: Indian
- Marital Status: Un-Married
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Timeline
Operations Executive
Zenplus Fleet Managment Pvt Ltd
05.2024 - Current
Operations Executive ( Green Light Expert)
UBER INDIA SYSTEMS PRIVATE LIMITED
02.2022 - 04.2024
Sales Executive
State bank of india ( Credit card section )
06.2021 - 02.2022
Sales Executive
Tamil matrimony
11.2020 - 05.2021
Bachelor of Science - computer science
Paavendhar College Of Arts And Science
HSC -
Govt.Hr.Sec. School
SSLC -
Vivekananda Matric Hr.Sec School
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