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Driven Health Insurance Advisor with expertise in promoting insurance options, determining clients' needs and detecting potential clients. In-depth knowledge of claims processing, database management and correspondence. Outstanding analytical, interpersonal and organizational skills. Dedicated to expediently resolving insurance issues and exceeding client expectations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Dynamic professional with a proven track record in client relationship management and data validation, honed at TATA AIG and other leading companies. Excelled in enhancing customer satisfaction and streamlining billing procedures, achieving a significant improvement in client retention. Skilled in market analysis and computer operations management, adept at leveraging problem-solving abilities to drive growth and efficiency.

Driven sales associate with solid experience and a high success rate in developing and maintaining relationships with over 300 accounts to drive sales growth in alignment with the company's strategic plan. Execute complex strategic contractual negotiations at a senior level with existing accounts. Develop channel partners to increase company-wide sales leads and industry partnerships. Negotiate contracts, market company involvement and organize participation yearly in trade shows that increase sales for the growth sales team and improve brand recognition. Guide, mentor and train new sales reps on sales strategies and policies. Generate sales leads organically as well as through customer referrals, internet research and cold calling for various accounts.

Customer-focused and performance-driven customer service leader possessing 9 years of experience inpatient services, scheduling, and business management. Skilled in effectively supporting high-volume inquiries in healthcare and business operations for multiple partners. Recognized for exceeding customer standards while driving business productivity.
● Serve as a subject matter expert in healthcare systems technical support; answering questions related to software features, end-user functionality, and process documentation.
● Proven ability in building long-term relationships with customers through effective communication and business education resulting in customer satisfaction and increased retention.
● Hands-on experience observing and assessing customer service productivity to exceed target goals and drive improvements for service quality and business efficiency.
● Skilled in managing high-volume customers and accounts; conducting research, analyzing data, and providing long-term solutions to customer needs.
● Demonstrate methodical problem-solving skills to identify, resolve, and de-escalate complex customer situations.
● Conducted successful training for team members to learn processes, electronic systems navigation, and adhere to healthcare standards, HIPAA regulations, and business ethics.

Siva Murugan

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Health Insurance Advisor

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Bachelor of Arts - Computer Science

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Health Insurance Advisor

Bachelor of Arts - Computer Science

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