SIVA SENTHIL
BANKER
2/14 III NORTH STREET MELAKOTTUDANKADU PUDUKOTTAITUTICORIN
Summary
Accomplished Branch Operations Manager and Personal Banker at HDFC BANK, known for enhancing customer satisfaction and boosting sales through expert cross-selling. Skilled in compliance reviews and fostering employee growth, I excel in creating efficient operations and building strong client relationships. Achieved significant improvements in branch performance by emphasizing professional development and operational efficiency.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Branch Operations Manager
HDFC BANK
04.2024 - Current
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Performed monthly compliance checks.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
PERSONAL BANKER SALES
HDFC BANK
02.2021 - 03.2024
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Education
PGDSRB - Banking And Finance
MANIPAL ACADEMY OF HOGHER EDUCATION
BANGALORE03.2020
Bachelor Of Engineering - Mechanical Engineering
NATIONAL ENGINEERING COLLEGE
KOVILPATTI04.2017
HIGHER SECONDARY -
SRI JEYANDRA SWAMIGAL SILVER JUBILEE MATR HGH SEC SCHOOL
TIRUNELVELI04.2013
SSLC -
SRI JEYANDRA SWAMIGAL SILVER JUBILEE MATR HGH SEC
TIRUNELVELI 04.2011
Skills
Customer service
Proficient in MS Office
Documentation
Cash Handling
Accomplishments
- Achieved silver star Award in retail assist
- Achieved Top 10 ranking in PB sales in the entire region
Timeline
Branch Operations Manager
HDFC BANK
04.2024 - Current
PERSONAL BANKER SALES
HDFC BANK
02.2021 - 03.2024
PGDSRB - Banking And Finance
MANIPAL ACADEMY OF HOGHER EDUCATION
Bachelor Of Engineering - Mechanical Engineering
NATIONAL ENGINEERING COLLEGE
HIGHER SECONDARY -
SRI JEYANDRA SWAMIGAL SILVER JUBILEE MATR HGH SEC SCHOOL
SSLC -
SRI JEYANDRA SWAMIGAL SILVER JUBILEE MATR HGH SEC