Sivabalan S
Vendor Operations & Support Specialist
Chennai
Summary
Detail-oriented Vendor Support Professional skilled in issue resolution and operational efficiency. Experienced in managing escalations, adhering to SLAs, and optimizing high-volume workflows. Committed to process improvement and delivering consistent support. Eager to leverage expertise in customer-focused roles within SaaS environments.
Overview
9
9
years of professional experience
Work History
Vendor Support
Amazon Development Centre
Chennai
05.2021 - Current
- Provided end-to-end support to 20+ vendors daily, resolving account, operational, and platform-related issues. to ensure smooth business continuity and high stakeholder satisfaction.
- Acted as a primary liaison between vendors and internal teams, driving effective communication and seamless execution of projects.
- Handled high-volume vendor interactions and escalations, consistently via chat, email, and ticketing systems and maintaining strong performance metrics and SLAs.
- Streamlined vendor payment and invoice processes, ensuring accuracy and timely settlements.
- Identified process gaps and implemented scalable solutions, enhancing operational efficiency beyond existing SOPs.
- Troubleshot system and workflow issues, achieving a 80%+ first-contact resolution rate.
- Maintained detailed case documentation, improving knowledge base accuracy and team efficiency.
- Trained and mentored new hires and team members on best practices, minimizing process delays and enhancing team productivity.
Retail Worker
Self Employed
Sathyamangalam
06.2017 - 10.2020
- Managed daily inventory and stock levels, ensuring product availability for customers.
- Collaborated with suppliers to streamline product orders and maintain stock levels.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education
Bachelor of Science - Computer Science
MAR GREGORIOS COLLEGE
Chennai05-2015
Skills
Core Skills:
Vendor Management Escalation Handling Stakeholder Communication SLA Management Issue Resolution KYC Specialist
Operations & Process:
Process Improvement Workflow Optimization Root Cause Analysis Documentation & Knowledge Base Multiple internal tools to support and rectify issues and concerns
Support & Tools:
Ticketing Systems CRM Tools Email & Chat Support Case Management
Analytical:
Data Tracking Performance Metrics Reporting
Workplace Skills:
Problem Solving Time Management Adaptability Team Collaboration
Accomplishments
One of the top performers for many quarters during my tenure.
Timeline
Vendor Support
Amazon Development Centre
05.2021 - Current
Retail Worker
Self Employed
06.2017 - 10.2020
Bachelor of Science - Computer Science
MAR GREGORIOS COLLEGE