Sivabaraneedaran Kandasamy
Toronto
Summary
Results-driven professional with a proven track record in operational excellence and client satisfaction. Lean Six Sigma Black Belt with expertise in process automation, successfully led initiatives that increased efficiency. Demonstrating strong analytical skills and a commitment to continuous improvement. Career goals include further enhancing operational strategies and driving impactful process transformations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Transformation Manager
Accenture Operations
Chennai
06.2019 - Current
- Conducted an in-depth analysis of existing processes, identified areas for improvement, and developed a transformation roadmap to optimize operations.
- Mapped process workflow utilized robotic process automation (RPA), artificial intelligence, generative AI, and analytics to enhance operational efficiency.
- Conducted time and motion studies, analyzed volume trends, forecasted volume, and developed capacity plans for optimal team sizing.
- Executed a process and task mining exercise to pinpoint current inefficiencies and challenges. Analyzed the Celonis dashboard to identify and eliminate non-actionable volumes.
- Analyzed and redesigned standard operating procedures using lean tools (5S, Kanban, Poka-Yoke, etc.). to improve process efficiency. Improved payment collection from the current level of 50% to 65%.
- Spearheaded a worldwide project to control resource cost overruns (solution productivity). Reduced costs at specific delivery sites by working closely with delivery leads.
- Identified opportunities for the automation of manual tasks within existing workflows, created a process definition document (PDD), designed a test plan, and facilitated workshops involving key stakeholders to review and approve proposed changes.
- Maintained up-to-date knowledge of emerging technologies related to business process transformation.
- Facilitated brainstorming sessions, and organized Kaizen events to encourage continuous process improvements.
Quality Manager
Wipro BPS
Chennai
05.2017 - 06.2019
- Developed project performance management system ensuring stability and efficiency. Led Lean Six Sigma projects to boost productivity and customer satisfaction. Monitor project performance, and improve stakeholder confidence.
- Established service level agreements by teaming up with client and contract personnel. Evaluated historical data to set baseline and target metrics. Developed strategic insights using Power BI for management decisions.
- Created a quality management framework in accordance with ISO 9001 standards, established checklists, auditors, and audit sample sizes to determine the quality of the deliverables.
- Enhanced customer confidence through detailed analysis and forecasts of accounts receivable backlog resolution. Facilitated root cause analysis sessions to uncover sources of internal and external errors.
- Developed SOPs outlining quality control policies and procedures. Spearheaded creation and implementation of work instructions and procedures.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement. Conducted training sessions for employees on quality assurance processes, techniques and tools.
- Analyzed customer feedback data to identify potential areas of improvement within the product life cycle process.
Performance Improvement Champion
TATA CONSULTANCY SERVICES LIMITED
Chennai
03.2012 - 05.2017
- Conducted process improvement assessments by analyzing current processes and identifying opportunities for improvement.
- Facilitated brainstorming sessions with cross-functional teams to generate ideas for improving business operations. Collaborated with stakeholders to ensure successful implementation of process improvements.
- Promote creativity and innovation, and coach the project team to identify opportunities for value addition, and realize the benefits through the application of lean and Six Sigma practices.
- Developed and implemented improvement tools and methodologies that resulted in an increase in operational efficiency. Created and deployed a framework, leading to improved product standards, resulting in a defect density reduction from 20% to 3%.
- Facilitated development of process improvement skills via organized training sessions. Organized targeted 'Road Show' and 'Town Hall' events. Conducted Lean Six Sigma coaching sessions and guided projects to completion.
- Analyzed customer feedback surveys (CSAT) in order to identify areas needing improvement in the delivery process.
Assistant Software Engineer
TCS
Chennai
08.2006 - 09.2010
- Liaison between the consumer finance client, project team, and other stakeholders in designing and developing business solutions, satisfying the client’s requirements, and bringing customer satisfaction.
Education
MBA - Business Administration
Edinburgh Business School, Heriot Watt University
UK11-2011
Bachelor's of Technology - Civil Engineering
Maulana Azad National Institute of Technology
Bhopal, India04-2006
Skills
- Client Satisfaction
- Process automation (UiPath, Microsoft Power Automate)
- Data analytics (Power BI)
- Lean Six Sigma Methodology
- Idea development and brainstorming
- Quality control
- Complex Problem-solving
- Process optimization
- Robotic Process Automation deployment
- Operation Monitoring
- Process capability analysis (Minitab, R programming)
- SOP development
- Compliance monitoring
- Continuous improvement
Certification
- UiPath Certified Professional Automation Business Analyst Associate
- Certified Lean Six Sigma Black Belt – TCS, Wipro
- Certified Lean Six Sigma Green Belt - TCS
- Diploma in Business Analysis (ISEB/BCS certification)
- Celonis - Qualified to build Analyses, knowledge models and views (https://www.credly.com/users/sivabaraneedaran-kandasamy)
Accomplishments
- Published 3 papers in international journal, titled: “Enhancing customer value: The principles of value addition”, “S-E-A-R-C-H your ideas”, “Prioritizing Muda: A sandcone model for lean waste elimination”
- WON “Award of Excellence” for Unit level best process improvements for Q3 FY12-13 and Q1 FY15-16 (TCS)
- Best employee award for driving transformation and automation of business process (Accenture India)
Timeline
Business Transformation Manager
Accenture Operations
06.2019 - Current
Quality Manager
Wipro BPS
05.2017 - 06.2019
Performance Improvement Champion
TATA CONSULTANCY SERVICES LIMITED
03.2012 - 05.2017
Assistant Software Engineer
TCS
08.2006 - 09.2010
- UiPath Certified Professional Automation Business Analyst Associate
- Certified Lean Six Sigma Black Belt – TCS, Wipro
- Certified Lean Six Sigma Green Belt - TCS
- Diploma in Business Analysis (ISEB/BCS certification)
- Celonis - Qualified to build Analyses, knowledge models and views (https://www.credly.com/users/sivabaraneedaran-kandasamy)
MBA - Business Administration
Edinburgh Business School, Heriot Watt University
Bachelor's of Technology - Civil Engineering
Maulana Azad National Institute of Technology
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