Sivagurunathan V
Coimbatore
Summary
Dynamic IT Operation Manager with a proven track record at Robert Bosch Engineering, excelling in automation implementation and performance monitoring. Expert in process improvement and team building, I successfully enhanced operational efficiency and compliance, while driving customer satisfaction through effective leadership and strategic project management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Operation Manager
Robert Bosch Engineering and Business Solutions private limited
08.2014 - Current
- Managed IT operations for local solutions in India, aligning services with customer needs.
- Monitored performance metrics to effectively meet business objectives and standards.
- Conducted operational meetings to address service level deviations and initiate corrective actions.
- Organized task forces to resolve long-standing issues, boosting operational efficiency.
- Reviewed and updated support documentation annually to ensure alignment with customer requirements.
- Participated in customer projects, ensuring timely completion of support deliverables.
- Oversaw Bosch IT applications and managed related tickets with cross-functional teams.
- Implemented automation initiatives that enhanced quality, reduced costs, and saved project time.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with regulatory requirements and industry standards.
- Streamlined communication channels, improving information flow and decision-making speed.
- Recruited and trained new employees to meet job requirements.
Senior Analyst
Cognizant Technology Solutions
10.2011 - 05.2014
- Executed data management and IDOC generation in SAP and Green Plum systems.
- Troubleshot sales and collections files to ensure seamless SAP uploads.
Education
Master of Science - Computer Science
SJSV College of Arts And Science
05-2013
Bachelor of Science - Computer Science
SNMV College of Arts And Science
05-2011
Skills
- Automation implementation
- Performance monitoring
- Process improvement
- Team building
- Customer service
- Leadership
- SQL management
- Database management
Certification
- Certified in DCA (Diploma in Computer Applications)
- Certified UI Path, RPA Developer Foundation
- Certified Agile Scrum Master program basics
- Completed Advanced Lean Six Sigma – Yellow Belt
- Completed ITIL Foundation topics
Accomplishments
- Implemented automatic dispatching bot for tickets
- Introduced more options in reports to track exactly and to improve quality in Projects
- developed a macro to track the time and efforts
Timeline
IT Operation Manager
Robert Bosch Engineering and Business Solutions private limited
08.2014 - Current
Senior Analyst
Cognizant Technology Solutions
10.2011 - 05.2014
Master of Science - Computer Science
SJSV College of Arts And Science
Bachelor of Science - Computer Science
SNMV College of Arts And Science
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