Sivaji Kasthala

• Developed custom solutions based upon clients' strict requirements.
• Mentored junior consultants, improving their skills and knowledge through hands-on coaching and guidance.
• Collaborated with cross-functional teams to ensure seamless execution of project milestones and deliverables.

• Followed diagnostic and remediation policies, applying prescribed support methods to assigned tickets.
• Remained on-call for emergency tickets through night and weekend shifts.
• Trained end-users on new technologies, increasing their proficiency and reducing support requests.
• Monitored call queues, call volumes and other performance metrics to detect and rectify weaknesses in response times and measures.
• Prepared product performance reports by collecting data on customer feedback and reported failure rates.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.

• Monitored and frequently reported on project status to clients and verified projects met client requirements and quality standards.
• Interacted with team and clients to develop and coordinate project requirements and workflow.
• Collaborated with cross-functional teams to identify opportunities for process improvement and implement changes.
• Reviewed and edited client communication documents.
• Enhanced client satisfaction by providing tailored solutions and personalized guidance throughout the consulting process.
• Evaluated existing business processes and recommended improvements for efficiency gains without sacrificing quality or customer satisfaction.

• Streamlined support processes for improved efficiency and reduced response times.
• Collaborated with other teams to identify and resolve customer issues quickly and professionally.
• Developed and maintained relationships with customers to enhance customer satisfaction.

GPA: 65%

GPA: 60%

GPA: 70%