Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Siva Koteswara Rao Golla

Guntur

Summary

Resouceful skilled Relationship Manager with solid background in managing client relationships, resolving complex issues and promoting product growth. Strengths include robust interpersonal skills, strategic planning abilities, and aptitude for fostering positive rapport among staff and clients. In prior roles, significantly improved customer satisfaction ratings through exceptional service delivery while consistently achieving business objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Relationship Manager

Kotak Mahindra Bank Ltd
Guntur
04.2024 - Current
  • Provided exceptional customer service, fostering strong relationships and managing diverse portfolios.
  • Delivered high-quality customer service, effectively managing client relationships and portfolios.
  • Ensured top-tier customer service while adeptly managing client relationships and portfolios.
  • Analyzed market trends and identified potential new customers through research activities.

Deputy Branch Manager

ICICI Bank Ltd
Guntur
02.2018 - 03.2024
  • Managed daily branch operations including customer service, sales, teller transactions, and loan processing.
  • Resolved complex customer queries in an efficient manner.
  • Ensured compliance with all applicable laws, regulations, policies, and procedures related to banking operations.
  • Provided financial advice and guidance to customers on banking products and services.
  • Performed routine audits of branch operations to identify areas for improvement.
  • Analysed client financial statements to offer tailored advice and products.
  • Resolved client issues and complaints promptly, maintaining trust and loyalty.

Education

Bachelor of Commerce - Commerce

Andhra Christian College
Guntur
04-2015

Board of Secondary Education - SSC

ZP High School
Chintalapudi
03-2010

Board of Secondary Education - SSC

ZP High School
Chintalapudi
03-2010

Skills

  • Service excellence
  • Compliance adherence
  • Financial assessment
  • Investment portfolio oversight
  • Relationship management
  • Sales tactics

Certification

  • IRDA
  • AMFI

Languages

Telugu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Accomplishments

  • Regional Contest
  • Qualified in Rising Star Contest season 1, 2,3 and 5 organized at Zonal level, 2024-2025
  • Loan Suraksha Award, 2020

Timeline

Relationship Manager

Kotak Mahindra Bank Ltd
04.2024 - Current

Deputy Branch Manager

ICICI Bank Ltd
02.2018 - 03.2024

Bachelor of Commerce - Commerce

Andhra Christian College

Board of Secondary Education - SSC

ZP High School

Board of Secondary Education - SSC

ZP High School

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Siva Koteswara Rao Golla