Sivakumar K S

• Capital KIA (KUN Capital Group) is one of the biggest and most reputable companies in Tamil Nadu. Kun Capital Group is the leading dealer for world-renowned automobile franchises such as Honda Cars and Motorcycles, Volkswagen, Renault, Skoda, KIA, TATA, and Ashok Leyland.
• Managed a team of 179 employees across multiple departments, fostering collaboration and efficiency.
• Oversaw operations of the OMR outlet, accommodating 2,000 vehicles inflow per month.
• Promoted employee retention by motivating staff and aligning salaries with market standards during appraisals.
• Evaluated employee performance daily, determining eligibility for incentives across all departments.
• Established daily performance targets for each section, and tracked progress.
• Defined employee responsibilities and tracked performance outcomes.
• Ensured the timely completion of vehicle services.
• Conducted initial diagnostics on vehicles and oversaw repair work to ensure quality standards.
• Monitored adherence to warranty specifications during service operations.
• Executed 5S methodology to ensure cleanliness and organisation in both customer and employee spaces.
• Performed regular maintenance on tools and equipment to ensure optimal working condition.
• Coordinated with the sales team to prepare marketing strategies.
• Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
• Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
• Controlled expenses and allocated financial resources to reach budget goals.
• Developed successful strategies and policies, meeting organisational needs and implementing improvements.
• Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.

Achievements:-

• Achieving a monthly labour turnover of 0.98 Cr and parts turnover of 1.23 Cr.
• Increased revenue from 0.42 Cr to 0.98 Cr in 1.5 years, with 92% customer retention. Increased Dealer Performance score from 650 to 820 out of 1000 (Excellent Dealer Category).
• Increased DCSI score from 825 to 947 in the last year.

• Managed the OMR outlet with a capacity of 1,600 vehicles inflow per month.
• Boosted revenue from 0.60 Cr to 1.05 Cr within 10 months, achieving a 84% customer retention rate.
• Oversaw operations of 85 employees across multiple departments, ensuring effective teamwork and service delivery.
• Increased Dealer Performance score from 650 to 840 out of 1,000.

• Balaji Honda is one of the largest and most reputable companies in the Jain Group, located in Chennai and North Tamil Nadu. Balaji Group is the leading dealer for world-renowned automobile franchises such as Honda Cars, Honda Two Wheelers, JAVA, Mahindra LCV Segments, and Piaggio Ape Cargo Auto.
• Held full Profit & Loss responsibility, established annual budgets, and calculated monthly revenue forecasts.
• Developed sales strategy, and established short and long-term goals to drive dealership performance.
• Generated substantial growth in revenue and profitability: elevated revenue turnover from 47.5 Cr to 69.6 Cr annually.
• Hired, trained, and coached team members, enhancing team capabilities and service quality.
• Defined management policies and cost control procedures; negotiated insurance policies for the dealership, and created advertising campaigns leveraging expertise in print and digital marketing.
• Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.

Achievements:-

• Catapulted net profit from 7.01 Cr to 10.45 Cr annually.
• Drove monthly sales of new and used vehicles from 58 units to 86 units, and more than doubled repair orders from 350 to 600 per month, with 92% customer retention.
• Overall day-to-day dealer operations (fixed and variable), supervising 137 employees (5 Sales and 2 Service outlets) in Sales, Finance, Service, Parts, and Detailing departments.
• Earned the President's Award and propelled the overall ranking from 76 out of 226 dealerships, which resulted in rewards of Rs. £125,000 to the dealership.

• Lakshmi Group is one of the biggest and most reputable companies in A.P., Karnataka, and Tamil Nadu. Lakshmi Group is the leading dealer for world-renowned automobile franchises like Nissan, Honda, Hyundai, and others.
• Led the service department as Senior. Managed and improved the workshop's intake capacity from 380 to 600 vehicles per month.
• Increased monthly parts turnover to 26 lakhs by optimising inventory processes.
• Managed labour turnover of 25 lakhs monthly through effective resource allocation.
• Supervised 55 staff members in the CR department, and multiple service teams.

• Managed 185 employees across the CR department, front office, quick service team, PMGR team, BP team, diagnosis team, washing team, warranty team, IDT, in-house drivers, and vehicle pick-up drivers.
• Directed operations of the workshop, overseeing a capacity of 2,500 vehicles inflow per month.
• Increased revenue from 60 lakhs to 1.05 crores in 9 months, while achieving 89% customer retention.
• Achieved monthly labour turnover of 1.10 Cr and parts turnover of 0.85 Cr.
• Increased SDD from 65% to 87% of PMGR vehicles.
• Maintained a JDP score of 910 for the last three quarters.
• Processed flood-damaged vehicles at multiple locations in Chennai.

• Saud Bahwan Group is one of the biggest and most reputable companies in the Sultanate of Oman, with a staff strength of more than 12,000. SBG is the leading dealer for world-renowned automobile franchises like Toyota, Lexus, Daihatsu, Ford, Kia, Man, Hino, Komatsu, and Kato.
• Working as Service Marketing Manager and catering to the needs of customers for the entire South region of Oman.
• Managed four branches and led a team of service marketing representatives for outdoor activities, and service advisers for indoor activities, establishing a strong customer base.
• Solely responsible for vehicle inflow to the workshop, customer retention and regularity, market share, customer satisfaction, revenue, and profit.
• Executed solutions for the SAP system issues across the southern region.
• Guided team members to carry out workshop activities, including floor discipline, system implementation, reception operations, and estimates preparation.
• Monitored productivity, time management, revenue performance, and customer commitments while overseeing documentation, technical reports, and follow-ups on repeat jobs.
• Performed road tests to address and resolve specific issues raised by customers.
• Prepared periodical performance reports, budget plans, target versus achievement analysis, and action plans.
• Handled major key accounts for customers with more than 25 vehicles directly.
• Liaised with customers to evaluate existing fleets and suggest vehicle modifications.
• Hands-on experience in external interfaces, including dealing with all customers, such as the MOD (Ministry of Defence), corporate customers, fleet customers, and group companies.
• Participated in 3S (Sales, Service, and Spares) coordination meetings, analysing market scenarios and customer requirements.
• Conducted regular meetings with fleet customers to address complaints.
• Periodical analysing the competitor activities, and action planning of 3S representatives.

Achievements:-

• Significantly contributed in implementing appointment & 60Min delivery to promote Express Maintenance (Toyota concept).
• Essayed a stellar role in achieving 96,500 Omani Rials in labour costs per month, which was the highest ever in the company.
• Achieved an overall growth of 38% per year over the last three years, which improved overall profitability.
• Executed the implementation of the SAP system in the region, addressed daily issues, and delivered training on new options to all staff.
• Introduced multiple service campaigns throughout the year, including a free A/C check-up during summer, leaflet campaigns, and seasonal promotions, aimed at customer retention and generating a lost customer database.
• Successfully developed Customer Satisfaction Team & reviewed on Weekly basis throughout the year called “TOUCH” (Towards Unbelievable Customer Happiness).
• Pivotal in implementing and maintaining ISO 9001 (2000 Standard) in branches as desired by the management and principles.
• Received the 'Customer Satisfaction Award' all over Oman during the years 2004 and 2005 through the 'TOUCH' programme.

• V.S.T.Motots Ltd is one of the biggest and most reputable companies in Tamil Nadu. They have been the leading automobile dealer for TATA (cars, light and heavy commercial vehicles), Ford (Chennai Ford), Mahindra & Mahindra (India Garage), and Power Tiller for the past 35 years.
• Managed all segment vehicle sales (cars, LMV, MMV, and HCV) in the Pondicherry territory.
• Ensuring targeted monthly sales and in-house financial collections.
• Model-wise sales forecast subject to market behaviour with respect to all segments.
• Planning and organising sales promotional activities in key economic areas.
• Locating and identifying used vehicles sold by local brokers for converting them into new sales to promote sales in remote areas.
• Generation of significant sales in institutional segments for the entire territory.
• Organised vehicle maintenance programmes and driving training classes for institutional and individual customers.
• Educating the drivers and Fleet Operators for a friendly truck operating atmosphere, and to achieve optimum performance.

Outlined significant professional achievements.

• Managed the Cuddalore District. Territory, the North East part of Tamil Nadu, with an annual workshop labour turnover of Rs. 9.5 Lacks significant sales growth in the institutional segments for the entire territory.
• Managing the Pondicherry territory with an annual turnover of Rs. 9.2 crores.
• Improved market share from 45% to 60% and retention to an average of 60% across all segments.
• Pivotal in planning and organising Sales Promotional Activities such as Loan Mela, Road Show, New Vehicles Demonstration, and Customer Meet.
• Conducted various training sessions to enhance team performance and customer service.
• Free service campaigns in main and remote areas to ensure customer service support.
• Field training for local garage mechanics to update product knowledge and ensure cross-country services to customers.
• Field Training for Drivers to update the product technology.

Highlighted key responsibilities as workshop supervisor.

• Played a key role in handling district workshop for all type of vehicles.
• Coordinating with the department head to upgrade the service quality.
• Attending the strategic technical complaints and guiding the Mechanics.
• Handling Warranty Claims & Free Service Coupons Administration.
• Ensuring all time Customer Satisfaction.
• Planning & Conducting the Free Service Campaigns to ensure the Customer Service Support.
• Conducted field training for local garage mechanics to update product knowledge.
• Essayed a stellar role in improving quality of repairs & minimizing repair turnaround time.

Outlined significant professional achievements.

• Managing the Cuddalore Dt. Territory, the North East Part of Tamil Nadu with an Annual Workshop Labor Turn Over of Rs. 9.5 Lacks.
• Ensuring Market Share retention of around 86% in an average of all Segments.
• Planning and implementing user-friendly facilities for customers, such as 24-hour mobile breakdown assistance, mobile service at the customer's doorstep, and an appointment system to ensure prompt delivery.