Sivakumar Muniyan
Chennai
Summary
Self-motivated Delivery Manager experienced in managing projects, fixing reliability issues and managing budgets. Committed to service delivery initiatives, creating agile product management methods. Strong leader devoted to positive change.
Client-focused Delivery Manager with 12 years of experience in IT deliveries. Committed to efficient and excellent work with knowledge of Software Testing use and team supervision. Adept at budgeting without sacrificing quality and scheduling.
Skilled Testing: experienced in delivering agile and lean techniques to focus on delivering value against product vision. Dedicated to team approach, facilitating positive outcomes. Excellent communication and relationship-building skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
SIT Manager
Lloyds Banking Group (LBG)
Chennai
06.2023 - Current
- Responded promptly to customer inquiries or complaints.
- Reviewed project plans regularly to ensure deadlines are met on time.
- Organized and participated in monthly on-site meetings with clientele and subcontractors.
- Communicated with local business owners and community members to facilitate use of resources.
- Reviewed completed work to verify consistency, quality and conformance.
Test Manager
CITI Bank
Chennai
12.2022 - 03.2023
- Determined quality assurance benchmarks and outlined testing and acceptance strategies.
- Compiled and reviewed integration, automation and performance testing roadmaps to maintain compliance with organizational and regulatory objectives.
- Coordinated testing activities along with project managers and developers.
- Developed comprehensive reports on application performance metrics for senior management review.
- Collaborated with product owners to define acceptance criteria for sprints based on customer feedback.
QA Delivery Manager
Bank of Montral (BMO)
Chennai
07.2022 - 02.2023
- Managed the day-to-day operations of the delivery team including assigning tasks, setting deadlines and ensuring adherence to best practices.
- Coordinated with customers to plan efficient or special deliveries.
- Facilitated execution roadmaps to promote continuous improvement, knowledge sharing, teamwork, collaboration and positive employee experiences.
- Collaborated with technical staff from other departments in order resolve complex problems quickly.
- Provided leadership and direction to team members on tasks related to the development, testing, deployment, and support of software applications.
Test Manager
Dexra India Pvt Ltd
Chennai
07.2021 - 12.2022
- Managed multiple concurrent projects while ensuring timely delivery of high-quality results.
- Evaluated new technologies and tools that could improve overall efficiency of the testing process.
- Monitored progress of each sprint and provided regular updates to key stakeholders.
- Coordinated with developers, testers, project managers and other stakeholders throughout the entire software testing life cycle.
- Ensured that all test cases are properly documented according to established standards.
Team Lead
Cognizant Technology pvt ltd
Chennai
05.2012 - 03.2021
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Monitored team performance against targets, taking corrective action where necessary.
- Identified opportunities for process improvements, implementing changes when required.
Sr Consultant
DELL Services Pvt Ltd
Chennai
05.2009 - 01.2012
- Monitored progress of ongoing projects to ensure objectives were met within specified time frames.
- Reviewed all deliverables prior to release ensuring accuracy, completeness, quality assurance standards are met.
- Assisted with continuous business improvement based on learnings from client implementation, previous experiences, and fresh ideas.
- Performed cost and benefit analysis on proposed solutions to determine effectiveness.
Test Analyst
Accenture Services Pvt ltd
Chennai
01.2007 - 12.2008
- Performed functional, system, regression and acceptance testing.
- Identified software defects and reported them in bug tracking systems.
- Reviewed user stories, designs and requirements documents for accuracy of information.
- Created detailed test cases and scripts based on business requirements.
- Produced test scripts for new automated software testing rounds.
Education
MBA - Master of Business Administration
Alagappa University
Chennai05-2012
Associate of Arts - Bachaler of Commerce
Alagappa University
Karaikudi05-2001
High School Diploma -
Dr.MGR Polytechnic
Diploma In Computer Technology05-1998
Skills
- Automation Testing tools: Selenium with Java, & Postman, BDD framework
- Bug Tracking Tools: JIRA, ALM
- DBMS: MS- Access, SQL
- Operating Systems: Windows, UNIX
- Languages: C, C, Java
- AI Tools: ChatGPT, Google Bard
- Others: MS -Office, HTML
Affiliations
- Photography: Active member of a local photography club, capturing moments that tell compelling stories.
- Outdoor Enthusiast: Passionate about hiking and camping, fostering a deep appreciation for nature and teamwork.
- Community Engagement: Volunteering at a local animal shelter, providing care and support for rescued animals.
Accomplishments
- High Performance Delivery Award by client
- Pillar of the Month from Sr Director
- Quick Leaner Award from management
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Kannada
Intermediate (B1)
B1
Telugu
Beginner
A1
Hindi
Beginner
A1
Certification
- CSM ( Certified Scrum Master)
- PSM ( Professional Scrum Master)
- Automation Anywhere Certificate
- Selenium with Java certificate from Udemy
Timeline
SIT Manager
Lloyds Banking Group (LBG)
06.2023 - Current
Test Manager
CITI Bank
12.2022 - 03.2023
QA Delivery Manager
Bank of Montral (BMO)
07.2022 - 02.2023
Test Manager
Dexra India Pvt Ltd
07.2021 - 12.2022
Team Lead
Cognizant Technology pvt ltd
05.2012 - 03.2021
Sr Consultant
DELL Services Pvt Ltd
05.2009 - 01.2012
Test Analyst
Accenture Services Pvt ltd
01.2007 - 12.2008
MBA - Master of Business Administration
Alagappa University
Associate of Arts - Bachaler of Commerce
Alagappa University
High School Diploma -
Dr.MGR Polytechnic
- CSM ( Certified Scrum Master)
- PSM ( Professional Scrum Master)
- Automation Anywhere Certificate
- Selenium with Java certificate from Udemy
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