Siva Kumar Naik Karamse
Sr. Business Analyst
Hyderabad
Summary
Experienced Business Analyst with 8+ years of expertise in ServiceNow applications, having excellent process knowledge in ITSM/HRSD/SPM and Custom application implementations for various industries including Banking/Healthcare.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
4
4
Certificates
3
3
Languages
Work History
Business Process Analyst
CDI LLC
Hyderabad
10.2019 - Current
- Very strong functional knowledge and analytical skills to document and deliver the functional requirements for the implementation.
- Working closely with ServiceNow functional team to lead and drive technical solution design sessions for assigned ServiceNow applications
- A proven track record in ITSM/HRSD/SPM and Custom applications project management, ideally with a strong background in delivering strategic ServiceNow solutions in the Finance/Healthcare and Banking industries
- Owns the support and enhancement process (known as "business as usual") for ServiceNow for multiple Managed Services Clients.
- Manages and communicates ServiceNow release schedule
- Develops use cases, process diagrams, and requirements documentation using stories and scrum tasks in ServiceNow (Implementation Hub)
- Document and map current processes and perform gap analyses against desired or best practice, preferably using industry standard techniques and frameworks.
- Managing the Offshore team of 22 and being main POC between Onshore-Offshore.
Jr. Business Analyst/QA Lead
DXC Technology
Hyderabad
01.2016 - 10.2019
- Converting user requirements into stories and acting as a bridge between Business Stakeholders/Technical Team and QA team
- Lead a QA team of 4
- Performed gap analysis to identify areas of improvement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Demand Manager
DXC Technology
Hyderabad
01.2015 - 01.2016
- Proven record for fulfilling more than 100 positions internally.
- Recruiting, Career Development, Reporting, Collaboration
- Maintaining Resource Bench.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Directed hiring and onboarding programs for new employees.
- Worked with Learning & Development team to continuously upskill/cross-skill resources to fulfill a position internally.
Education
MBA -
JNTU
01.2015 - 04.2017
BBA -
Kakatiya University
01.2012 - 04.2015
Skills
ITSM
undefinedAdditional Information
Holding a B1/B2 US VISA valid till 2032.
Certification
ServiceNow Certified System Administrator
Timeline
CIS - SPM
07-2020
Business Process Analyst
CDI LLC
10.2019 - Current
CIS - HRSD
06-2019
CIS - ITSM
01-2018
ServiceNow Certified System Administrator
08-2017
Jr. Business Analyst/QA Lead
DXC Technology
01.2016 - 10.2019
Demand Manager
DXC Technology
01.2015 - 01.2016
MBA -
JNTU
01.2015 - 04.2017
BBA -
Kakatiya University
01.2012 - 04.2015
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